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Customer Service Representative/sales Associate

4 months ago

Montroyal, Canada MidtownUmbrellas Full time

**Job Overview**:
We're on the lookout for a dynamic and customer-centric individual to join us as a Customer Service Representative. In this role, you'll be the primary point of contact for our valued customers, delivering exceptional service and support. If you thrive in a fast-paced environment and are passionate about creating memorable customer experiences, this opportunity is perfect for you.

**Responsibilities**:

- Provide accurate information and assistance regarding products, services, and order status
- Assist customers with order placement, returns, and issue resolution
- Maintain precise customer records through data entry tasks
- Analyze customer requirements and suggest suitable products or services
- Identify upselling opportunities to enhance sales
- Collaborate with various departments to resolve complex customer concerns
- Stay updated on product knowledge to address customer queries effectively

**Skills**:

- Exceptional English communication skills; proficiency in French is advantageous
- Strong interpersonal abilities to foster positive customer relationships
- Demonstrated aptitude in understanding customer needs and offering tailored solutions
- Dedication to delivering outstanding customer service
- Proficient in data entry and computer navigation
- Ability to thrive in a fast-paced environment while ensuring attention to detail
- Sales experience is beneficial, especially in upselling products or services

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $18.00-$20.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Mont-royal, QC H4P 2L7

Expected start date: 2024-04-03