Personal Banking Associate

7 days ago

Thunder Bay, Canada TD Bank Full time

**Work Location**:
Thunder Bay, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**KEY ACCOUNTABILITIES**

**CUSTOMER**
- **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience**:

- **Act as the premier lobby leadership branch representative, by greeting and engaging customers in a range of advice, service, educational, digital, and informational conversations**:

- **Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions**:

- **Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends**:

- **Educate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lending**:

- **Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary**:

- **Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines**:

- **Support the frontline with transactions, both cash and non-cash, as scheduled
**SHAREHOLDER**
- **Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth**:

- **Promote full suite of products, advice, services and banking capabilities**:

- **Contribute to business objectives for Operational Excellence**:

- **Support the timely and accurate completion of business processes and procedures**:

- **Escalate non-standard or high-risk transactions / activities as necessary**:

- **Ensure documentation that is prepared / completed is accurate and properly reflects customer / business intentions and is consistent with relevant rules / regulations**:

- **Support and participate in process improvement opportunities**:

- **Ensure necessary due diligence to support the accuracy of all customer transactions / activities**:

- **Be knowledgeable of and comply with Bank Code of Conduct
**EMPLOYEE / TEAM**
- **Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest**:

- **Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit**:

- **Participate in personal performance management and development activities, including cross training within own team**:

- **Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities**:

- **Contribute to a fair, positive and equitable environment that supports a diverse workforce**:

- **Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
**BREADTH & DEPTH**
- **Requires developed knowledge and skills to offer service and advice for a range of product and services**:

- **Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity / risk**:

- **Provides recommendations and guidance to customers and / or internal partners**:

- **Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes**:

- **Evaluates issues, errors and problems based on practices and existing precedents or procedures**:

- **Understands how the customer or advice team integrates with others to accomplish team objectives**:

- **Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers**:

- **Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the sales Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams**:

- **Requires full proficiency gained through job related training to perform a range of activities**:

- **Generally reports to an Assistant Branch Manager or Branch Manager
**EXPERIENCE & EDUCATION**
- **High School diploma and/or**:

- **1+ years of relevant experience**:

- **Post-Secondary or Undergraduate degree (in related field) preferred**

**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring t

  • Personal Banking Associate

    2 months ago

    Thunder Bay, Canada TD Bank Full time

    401617BR Retail Banking - Customer Service Thunder Bay, ON March 2, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Personal Banking Associate

    4 weeks ago

    Thunder Bay, Canada BMO Financial Group Full time

    859 Fort William Road Thunder Bay Ontario,P7B 0A9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Personal Banking Associate

    2 weeks ago

    Thunder Bay, Canada BMO Financial Group Full time

    1020 Dawson Road Thunder Bay Ontario,P7B 5V1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Personal Banking Associate

    4 weeks ago

    Thunder Bay, Canada The Toronto-Dominion Bank (Canada) Full time

    Description : KEY ACCOUNTABILITIES CUSTOMER Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience Act as the premier lobby leadership branch representative, by greeting and engaging customers in a range of advice, service, educational, digital,...

  • Business Banking Associate

    3 weeks ago

    Thunder Bay, Canada TD Bank Full time

    **Business Banking Associate**: - 430823BR **Job Category - Primary** - Commercial Banking **Work Location** - 1039 Memorial Avenue Branch **Employment Type** - Regular **City** - Thunder Bay **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** This is an exciting introductory...

  • Business Banking Associate

    2 weeks ago

    Thunder Bay, Ontario, Canada TD Bank Full time

    Business Banking Associate:BRJob Category - Primary Commercial BankingWork Location 1039 Memorial Avenue BranchEmployment Type RegularCity Thunder BayTime Type Full TimeProvince/State OntarioHours 37.5Workplace Model HybridPay DetailsThis is an exciting introductory experience into the interesting and vital world of Commercial Banking. You will learn the...

  • Business Banking Associate

    3 weeks ago

    Thunder Bay, Canada TD Bank Full time

    430823BR Commercial Banking Thunder Bay, ON January 23, 2024 Hours 37.5 Workplace Model Hybrid Pay Details This is an exciting introductory experience into the interesting and vital world of Commercial Banking. You will learn the fundamentals of commercial lending through financial analysis, risk management and industry analysis. This will give you...

  • Personal Banking Associate

    4 weeks ago

    Mahone Bay, Canada BMO Financial Group Full time

    562 Main Street Mahone Bay Nova Scotia,B0J 2E0 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Personal Banking Associate

    1 week ago

    Gore Bay, Canada BMO Financial Group Full time

    68 Meredith Street East Gore Bay Ontario,P0P 1H0 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Experience Associate

    2 weeks ago

    Thunder Bay, Ontario, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Customer Experience Associate - Fisher & Northgate, North Bay (26.25hrs/week) Requisition ID: 199996 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate,...

  • Banking Advisor

    3 weeks ago

    Thunder Bay, Canada Royal Bank of Canada Full time

    **Job Summary** What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and...

  • Customer Experience Associate

    2 weeks ago

    Thunder Bay, Canada Scotiabank Full time

    **Requisition ID**: 201101 **Employee Referral Program - Potential Reward**: $1,000.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and...

  • Banking Advisor

    2 weeks ago

    Thunder Bay, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Customer Experience Associate

    4 weeks ago

    Thunder Bay, Canada Scotiabank Full time

    Requisition ID: 196059 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Personal Banker

    2 weeks ago

    Thunder Bay, Canada BMO Financial Group Full time

    859 Fort William Road Thunder Bay Ontario,P7B 0A9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Personal Banker

    3 weeks ago

    Thunder Bay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Associate Financial Advisor

    1 week ago

    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Banking Advisor

    3 weeks ago

    Thunder Bay, Canada Royal Bank of Canada> Full time

    Job SummaryWhat is the opportunity?This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate...

  • Customer Experience Associate

    1 week ago

    Thunder Bay, Canada Scotiabank Full time

                                                                                                                     Requisition ID: 201101  Employee Referral Program – Potential Reward: $1,000.00 We are committed to investing in our employees and helping you continue your career at...

  • Financial Services Associate

    4 weeks ago

    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...