General Clerk

**Job Brief**:
This position performs general clerical duties including, customer service, data entry, preparation of various types of documents, record keeping and filing activities, and may also participate in performing accounting functions.
- Employment Status:
**Permanent Full time**
- Union:
**CUPE 855 Inside**
- Open To:
**Internal/External Applicant(s)**
- Closing Date:
**16/05/23**
- Duration (if temporary):
**N/A**

Job Title **General Clerk (Social Services)**

Wage $26.27 - $28.84 hourly (2023)

Reports To Supervisor, Social Services

Department Human Services

Location 322 Kent Street, Lindsay

Hours Normal Working Hours 35 hours per week

Other General office environment. Some travel throughout the City of Kawartha Lakes may be necessary in accordance with job requirements.
- Perform support service duties in a fast paced, integrated office, including in-person and telephone contacts, using a client centred approach
- Provide clerical duties and support to the division, such as photocopying, scanning, setting up meetings and appointments, booking rooms, etc.
- Operate as a member of a team and provide client service coverage in the absence of other team
- Prepare letters, memos, agendas and minutes, reports and correspondence as required, ensuring accuracy and completeness
- Assist in implementation and maintenance of departmental records management program
- Maintain paper and electronic filing systems and the accuracy of information in appropriate technologies
- Data entry into various electronic databases and computer systems
- Maintain a variety of record keeping activities, ensuring that they are accurate and up-to-date
- File various division related documents on a regular basis, to ensure files are kept up-to-date
- Receive and process payments: record financial transactions; prepare receipts, cheques and bank deposits
- Perform overpayment and reimbursement functions, including the tracking, monitoring and collecting of funds owed to the City
- Review file documentation pertaining to overpayments and prepare correspondence to establish and negotiate repayment of funds
- Execute daily and monthly cheque production programs and related functions
- Perform searches on third party databases
- Participate in the fan-out as part of the Emergency Plan
- Occasional travel is required to attend meetings and training
- Perform other related duties as assigned

**Skills/Education Required**:

- Secondary School Diploma with additional education in Office Administration or a related field
- Minimum 2 years of related experience, preferably in a municipal environment
- Office experience in the specific business of the department is preferred
- Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion
- Demonstrated customer-service and interpersonal skills at a level to develop and to maintain cooperative/collaborative working relationships both within and outside the organization
- Excellent time-management skills with the ability to prioritize workload and meet deadlines, and the ability to deal with multiple demands
- Excellent written communication skills with attention to detail and accuracy
- Excellent organizational and administrative skills with the ability to work independently and in a team environment
- Ability to demonstrate initiative consistently with commitment to quality improvement, sharing process improvement initiatives with management
- Demonstrated ability to understand and abide by municipal policies and procedures
- Demonstrated proficiency in Microsoft Office, the internet, and any other related software
- Upon a conditional offer of employment, a Criminal Record Check will be required (a vulnerable sector search will be required in Human Services)

**Applicants must be prepared for skill testing.