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Guest Service Agent

2 months ago

Ottawa, Canada Novotel Ottawa Full time

**Purpose**: To provide an outstanding level of service to each and every guest, through memorable, above and beyond services, while working well with other team members within the department, and outside of.

**Reports to**:Front Office Manager

**Key Responsibilities**:

- Responsible for providing a high level of customer service to our hotel guests by greeting them with a smile and checking them in quickly and efficiently, without errors
- Answer guest enquiries throughout stay and provide assistance in a friendly and efficient manner
- Follow general housekeeping rules and encourage others of the same
- Balance daily transactions
- Participate in up-sell program set by the hotel
- Ongoing understanding of the hotel’s products and policies and adhere to the regulations contained within
- Handling fire panel and elevators in emergency
- Maintaining high standard of personal appearance and hygiene at all times
- Other duties as assigned
- Demonstrate initiative, self-motivation, attention to detail and organizational abilities
- Ability to work with mínimal supervision; be team oriented
- Multitasking ability; ability to work in high volume, pressure situations
- Experience in face to face customer service
- Ability to problem solve; follow policy/procedures
- Ability to communicate effectively in both official languages (English, French) preferred
- Minimum 1 years’ experience in a Front Desk role within a hotel environment.
- Must be available to work weekends, open availability preferred

Opera knowledge is an asset.

**Job Type**: Permanent

Schedule:

- 8 hour shift
- Evening shift
- Night shift
- Weekends as needed

Work Location: In person

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