Dental Receptionist/recall Coordinator

3 months ago

Toronto, Canada Little Pearls Pediatric Dentistry Full time

**Overview**

**Administrative Responsibilities: (as needed)**
- Greet patients and visitors in a professional and friendly manner.
- Make positive and lasting impression with families from the moment they walk in to the moment they leave.
- Front Desk duties from time to time as needed.
- Managing phone and patient inquiries in a cheerful manner.
- Processing patients insurance claims and payment transactions at the end of their appointments.
- Making sure all patients have their next required appointment(s) scheduled.
- Maintain electronic medical records using software such as Tracker
- Assist with administrative tasks to ensure the smooth operation of the front desk
- Coordinate communication between patients and dental staff
- Manage office supplies and ensure the reception area is tidy
- Build strong relationships with patients to ensure trust and loyalty.

**Hygiene Coordinator Responsibilities**:

- Confirming our hygiene schedule.
- Priority is to fill any open time for the hygienists.
- Chart audit and coordinate all hygiene charting at the daily chart review.
- Do recalls and keep the hygienists well booked. This is to include all patients who are overdue for their hygiene appointments.
- Deal with or follow-up on all hygiene no shows and cancellations and get them rebooked as soon as possible.
- Managing the short notice cancellation list.
- Build strong relationships with hygienists to ensure trust and loyalty.

**Treatment Recall Coordinator Responsibilities**:

- Confirming our dentist schedule.
- Efficiently managing the dentist's schedule to maximize production and eliminate downtime
- Chart/schedule audit
- Do recalls and follow up with patients regarding any and all outstanding treatment.
- Deal with or follow-up on all treatment no shows and cancellations and get them rebooked as soon as possible.
- Managing the short notice cancellation list ie booked + waiting.
- Work close with Dental Treatment Coordinator and assist with Insurance breakdowns, and help families with Insurance assignment when required.
- Build strong relationships with hygienists to ensure trust and loyalty.

**Experience**:

- 3+ years of experience as a Dental Receptionist or in a similar role is required
- Proficiency in using electronic medical record systems like Tracker
- Knowledge of dental terminology and procedures
- Time management, strong organizational skills and multitasking abilities
- Familiarity with phone systems and office equipment
- Excellent communication and customer service skills
- Positive attitude
- Ability to work in a high volume, fast pace environment

**Schedule**:
Monday 7:30am to 3pm

Tuesday 7:30am to 4pm

Wednesday 7:30am to 5pm

Thursday 7:30am to 4pm

Friday 7am to 2pm
- **No Weekends**_

**Benefits**:

- Health Spending after 1 year of employment
- On-Site Parking
- On the subway line
- Team building events 2-3 times a year

Pay: $25.00-$29.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Dental receptionist: 3 years (required)
- Dental office experience: 3 years (required)

Work Location: In person

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