Department Manager

5 days ago

Montréal, Canada Réno-Dépôt Full time

By joining the RONA family, you’ll enjoy many benefits, such as:

- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more

At RONA, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe’s, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, we could be perfect for each other.

**Our expectations**:
The primary function of the Department Supervisor (DS), Installed Sales is to manage the daily operation of installation sales.

**Your role**:

- Supervise and train associates
- Manage associate performance
- Ensure adequate department coverage through scheduling of associates
- Provide customers with service
- Ensure products are ready for installed pickup or delivery
- Work with the Installed Sales team to ensure any issues (e.g., order product) are addressed, checking status of orders and communicating order status to customers
- Communicate sales promotions information to associates
- Utilize internal systems and review reports to plan inventory levels, resolve any issues, track orders, manage installation, and retrieve any other necessary information
- Operate store equipment, direct phone calls, and execute daily tasks assigned by a manager or RONA system
- Work with installers, providing excellent customer service by greeting customers, fulfilling customer requests, identifying customer needs, and handling customer concerns

**The qualifications we are looking for**:

- High school diploma or equivalent
- At least 3 years of relevant experience in a retail environment
- Knowledge of inventory control procedures
- At least 1 year of experience in customer service in a home improvement

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