Lead, Co-design, Engagement and Health Equity
5 months ago
At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.
What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type.- Fully paid medical, dental and vision coverage from your first day- Health care spending account- Premium defined benefit pension plan- 3 personal days and 2 float days annually- Individual contributors start at 3 weeks’ vacation, and 4 weeks at 2 yrs.- Career development opportunities- A collaborative values-based team culture- Wellness programs- A hybrid working model- Participation in- Communities of InclusionWant to make a difference in your career? Consider this opportunity.
Reporting to the Director of and Patient Access & Navigation within the Population Health and Value-based Health Systems portfolio, the Lead, Co-Design, Engagement and Health Equity - Patient Access & Navigation will provide operational support for, and contribute to, the ongoing evolution of the Health811 service and support engagement with Ontario Health Teams (OHTs) related to system navigation work.
Health811 provides a modern, digitally enabled, customer-centered experience that enables Ontarians to: know what publicly funded health care services are available in their communities and across the province and how to best access those services (based on their individual needs); access timely, trusted clinical advice (e.g., symptom assessment and triage) through a variety of channels (e.g., telephone, website, mobile app) and methods (e.g., automation, live chat with a registered health professional); be supported in transitions/referrals to specialized, in-person or virtual services for health concerns or requests that cannot be resolved by Health811; and know that their interactions with the Health811 service will be shared with their primary care provider and other members of the circle of care to support continuity and quality of care once consent is provided.
This service is critical to furthering Ontario Health’s mandate and values and its commitment to engaging and partnering with partners across the health system, including, patients, families, caregivers, health care providers and priority communities. This role and associated deliverables will also be part of a key operational strategy to achieve the broad objectives of Ontario Health Teams (OHTs) and require strategic oversight and innovative solutions to inform health system planning, improve care experiences and health outcomes through quality community, patient and partner engagement and co-design.
Here is what you will be doing:
- Partner Engagement - work closely with external partners and the OH team to support the operations and evolution of Health811. This includes the ability to:
- Lead partner outreach and engagement activities related to Health811 and patient access and navigation services-
- Develop & manage complex relationships between technology & service vendors, healthcare providers, external partners, OH, OHTs and MOH-
- Establish and nurture regional & provincial partnerships to support the implementation of Health811 enhancements-
- Lead and manage the Health811 Partner Advisory Council, comprised of patients, families and health care providers to receive feedback on Health811 releases and enhancements-
- Participate in vendor-led User Advisory committees and engagement sessions to assist with feedback gathering and incorporating UX feedback into Health811 enhancements-
- Responsible for developing, executing, and reporting on comprehensive engagement strategy-
- Develop and deliver structured presentations to increase awareness of Health811 roadmap, activities and value-add to the system-
- Ensure accurate audit trail maintained of all partner engagement and all contact/activities are recorded on a partner database-
- Communicate project and program progress to key constituents, including external partners and at project governance and inter-department forums, as requested, connecting project messaging and reporting to strategies and priority themes-
- Co-Design- Lead the Health811 ideation sessions that support the roadmap process for annual visualization of the development journey for the Health811 process-
- Facilitate ideation sessions and product co-design sessions to support a design-thinking approach with multiple external partners-
- Work collaboratively with the OH Health811 team and the vendor to create a design thinking and leadership dynamic that will ensure outcomes are achieved or exceeded-
- Identify and specify
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