Service Delivery Manager

6 months ago


Québec, Canada SITA Switzerland Sarl Full time

Overview:
Reporting to the Manager, Service Management, the Service Delivery Manager role is the key interface between SITA FOR AIRCRAFT internal Business contacts and the Technology organization, contributing to the overall delivery of software and services to ensure a world class customer experience.
The role will manage and maintain a consistent level of service and best practices to achieve adherence to client Service Level Agreements and will help to establish, grow and nurture the customer-centric culture of the Service Management team.

**_
What you will do:_**
- Facilitate the Service Transition process of new products and customers to operations, assisting teams during the process and ensure acceptance and operational readiness by each stakeholder.
- Act as an active facilitator and as a Change & Problem Manager between different functions and business units driving improved service stability, explain expectations through Service Transition activities for new initiatives and ensure proper oversights via health dashboards.
- Provide regular Product health and availability reports and establish, manage and leverage relationships in order to facilitate emergency maintenance and/or changes that require client testing, communications of changes.
- Operationalize risk register including tracking and governance.
- Continuously improve the overall Service Level Management Process

Qualifications:
**_ Who you are:_**
- 5+ years IT Operations experience in large scale, mission critical enterprise heterogeneous infrastructure leveraging DevOps, SRE & Agile methodologies with B. Tech./B.E. degree in Electronics & Telecomm or Computer Science.
- Experience implementing ITSM frameworks (i.e. ITIL) and supporting tools such as ServiceNow, Remedy, etc. with a demonstrated understanding of ITIL methodologies, ITIL v3 or v4 certification.
- Demonstrate evidence of influencing positive change within a Service Management environment and implementing service delivery metrics and reporting.
- Proven knowledge of the Change, Problem, Major Incident and Service Transition Processes.
- Thorough knowledge of Service Management operations including a strong knowledge of IT best practices, industry trends and customer service.
- Ability to lead technical discussions, briefing sessions and phone conferences. Demonstrated ability to communicate effectively and confidently at all levels i.e. in detail with technical staff, providers and present summaries with senior management.

**_ What we offer_**
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

**_
Welcome to SITA_**
We design, build and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?



  • Québec, Quebec, Canada Optel Full time

    Optel is a leading provider of traceability solutions, and as a Service Delivery Project Manager, you will play a crucial role in ensuring the successful execution of service projects from initiation to closure.We are seeking a highly skilled project manager to join our Technical Services team. As a Service Delivery Project Manager, you will be responsible...


  • Québec, QC, Canada Staples Full time

    Some of what you will do: Responsible to assist the first line SDO management team by providing logistics support at the market level by routing orders, researching, resolving, and communicating fulfillment and delivery issues to the appropriate contacts at the B2B and B2C contact centres (and in Alpha, Salesforce and Shiptrack). Provide operational focus...


  • Québec, Canada BRP Full time

    **YOU'LL HAVE THE OPPORTUNITY TO**: **Project management**: Lead the end-to-end project management process, from initiation to completion, ensuring projects are delivered on time, within scope, and budget constraints. **Stakeholder coordination**: Collaborate closely with stakeholders across various departments, including IT and all the business departments...

  • Delivery Lead

    6 months ago


    Québec, Canada OpenBet Full time

    Company Description **OpenBet is sport**. The world's top **sports betting** brands choose OpenBet as their partner for world class content, **leading tech** and tailored services. We have their back. So they’re ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide. OpenBet’s mission is to **power...


  • Québec, Quebec, Canada IGA Full time

    Delivery personEstimated Salary: $25-$35 per hourFull-Time, 40 hours per weekDay shift, flexibility in schedulingAbout IGAWe are a dynamic retail company looking for motivated individuals to join our team as delivery persons.Job ResponsibilitiesProvide exceptional customer service during deliveriesEnsure timely and quality delivery of ordersRequirementsValid...

  • Delivery Driver

    6 months ago


    Québec, Canada Rona Inc. Full time

    By joining the RONA family, you’ll enjoy many benefits, such as: - An inclusive and safe working environment - Promotion of work-life balance - Exclusive employee discounts - Benefits: insurance (certain conditions apply), annual salary review, etc. - Opportunities for advancement within the company - An employer that’s involved in the community -...

  • Delivery Professional

    2 weeks ago


    Québec, Quebec, Canada IGA Full time

    Job Opportunity: Delivery ProfessionalAt IGA, we offer a full-time position as a delivery professional with a competitive salary range of $45,000 - $55,000 per year.Key Responsibilities:Provide exceptional customer service to ensure satisfaction and loyalty.Deliver orders on time while maintaining the highest quality standards.Requirements:Valid driver's...


  • Québec, Quebec, Canada Diabsolut Full time

    About the RoleWe are seeking an experienced IT Project Delivery Lead to join our Professional Services team at Diabsolut. As a key member of our team, you will be responsible for leading multiple IT implementation projects simultaneously, providing consulting services, and maintaining strong relationships with clients.Job DescriptionThe successful candidate...


  • Québec, Quebec, Canada Fedex Canada Full time

    Job OverviewWe are seeking a reliable and efficient Delivery Service Representative to join our team at FedEx Canada. As a key member of our delivery operations, you will be responsible for delivering packages on assigned routes in a timely and efficient manner.About the RoleThis is a fantastic opportunity for someone who enjoys working independently and as...


  • Québec, Quebec, Canada EightSix Network Full time

    Job SummaryWe are seeking an experienced Freight Delivery Specialist to join our team at EightSix Network. As a key member of our logistics team, you will be responsible for delivering high-quality customer service while ensuring timely and safe transportation of goods.About the JobKey Responsibilities:Deliver freight in a safe and efficient manner, adhering...

  • Delivery Driver

    6 months ago


    Québec, Canada Station Pizza Moderne Full time

    We are looking for serious delivery drivers. We are looking for delivery drivers that are available at nights and on weekends. Someone that is ponctuel and has good customer service. **Job Type**: Part-time **Salary**: From $15.25 per hour **Benefits**: - Casual dress - Discounted or free food - Flexible schedule Schedule: - Night shift - Weekends as...

  • Delivery Associate

    3 weeks ago


    Québec, Quebec, Canada Fresh Prep Full time

    About the RoleFresh Prep is seeking a skilled Delivery Driver to join our team. As a key member of our logistics team, you will be responsible for delivering our high-quality meal kits to customers across the region.Key ResponsibilitiesDrive a cutting-edge electric delivery van to ensure timely and efficient delivery of meal kits.Organize and load orders...

  • Delivery Driver

    6 months ago


    Québec, Canada Mimimelon Full time

    **DOIT ÊTRE LOCAL ! NOUS NE PARRAINONS PAS ! SVP, ASSURER LES HORAIRES DE TRAVAIL AVANT DE POSTULER.** Livraisons pour une boulangerie/traiteur, avec véhicule de la compagnie/essence/assurance paye - Achat des fournitures nécessaires pour la cuisine - Apporter des marchandises surgelées de notre usine au magasin - livraisons corporatives et...


  • Québec, Quebec, Canada Optel Full time

    At Optel, we're on a mission to utilize innovative technologies to create a better world through responsible capitalism. Our renowned solutions ensure the quality of healthcare products and combat the counterfeiting of medicines and medical devices worldwide.We're currently seeking a Technical Project Lead to join our Technical Services team. The primary...


  • Québec, Quebec, Canada Optel Full time

    About the RoleOPTEL is currently seeking a Service Project Manager to join its Technical Services team. The main mandate is to evaluate and manage the delivery of service projects from both a financial and technical point of view. The types of projects cover the delivery of mechanical, electronic and software solutions.Key ResponsibilitiesManage service...


  • Québec, Quebec, Canada Intelcom Full time

    About this OpportunityWe are seeking a highly motivated Package Delivery Coordinator to join our team at Intelcom. As a key member of our delivery operations, you will play a crucial role in ensuring the smooth delivery of packages to our customers.Job Summary:This is a part-time opportunity that requires working a variety of shifts, including overnight and...

  • Food delivery driver

    2 months ago


    Québec, Canada DoorDash Full time

    Do you have a car, scooter or motorcycle? Do you know Saguenay, QC like the back of your hand? Then get paid good money just for delivering delicious food to hungry locals whenever you have some spare time. Door Dash lets you decide when you want to work. That's why hundreds of people are choosing to become Dashers every week - as a Dasher, you will deliver...


  • Québec, Quebec, Canada UPS Full time

    At UPS, we're seeking skilled professionals to join our delivery team as Package Delivery Associates. This is a unique opportunity for individuals who enjoy working in fast-paced outdoor environments and possess excellent customer service skills.We require our Package Delivery Associates to have a valid class 5 driver's license or higher issued in the...


  • Québec, Quebec, Canada EightSix Network Full time

    About the Role:We are seeking a seasoned Strategic Application Delivery Lead to manage our logistics operations and oversee the delivery of enterprise applications.Key Responsibilities:Manage engagement resource goals by recruiting, training, coaching, and disciplining employees.Communicate job expectations by planning, monitoring, appraising, and reviewing...


  • Québec, Quebec, Canada UPS Full time

    Job OverviewWe are seeking a skilled and efficient Logistics Delivery Professional to join our team. This is a unique opportunity for individuals who enjoy working in a fast-paced environment, interacting with customers, and ensuring timely delivery of packages.SalaryThe estimated annual salary for this position is $60,000 - $80,000, depending on location...