Maintenance Technician

6 months ago

Burnaby, Canada QuadReal Full time

**About QuadReal Property Group**

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

Reporting to the Senior Maintenance Manager or Community Manager, the Maintenance Technician will contribute and participate in activities related to preventative and unscheduled maintenance, as well as environmental, health and safety, and other special initiatives by performing the following duties, with a goal of providing exceptional resident satisfaction through the delivery of great service to all residents at all times.

**Responsibilities**

**General Maintenance**
- Perform scheduled, preventive, routine, and emergency maintenance as directed by the Maintenance Manager or Community Manager, and record activities utilizing Yardi Voyager Mobile Maintenance;
- Complete maintenance repairs on a timely basis to ensure resident satisfaction and safety following priority guidelines;
- Take photos of deficiencies and finished work as required for documenting maintenance repairs and damage utilizing Yardi Voyager Mobile Maintenance;
- Complete general maintenance in garages and parking lots, mechanical rooms, on rooftops and in other common areas;
- Maintain a thorough knowledge and understanding of all building mechanical systems (i.e., pumps, life safety systems, HVAC, swimming pools, and other systems depending on the specific property);
- Ensure all tools and cleaning equipment are maintained and serviced regularly;
- Ensure all mechanical and exit doors are secure and properly functioning at all times;
- Coordinate and supervise trades work such as painters, electricians, plumbers, etc. when necessary as directed by the Maintenance Manager or Community Manager;
- Responsible for cleaning duties, including litter pick-up, sweeping, shoveling, pressure washing, or other as assigned by the Maintenance Manager or Community Manager;
- Prepare and organize waste and recycling bins to maintain order and cleanliness in the garbage room;
- Ensure property, grounds and vacant suites are kept clean in accordance with QuadReal standards;
- Be responsible for opening and locking suite doors for service personnel when entry has been authorized;
- Accompany all vendors and contractors in resident suites at all times;
- Emergency response and on-call duty, as required; and
- Other related duties as required. Must be able to lift at least 25 kilograms.

**Administration**
- Ensure maintenance records, files, and documentation are maintained accurately and timely and in accordance with established procedures utilizing Yardi Voyager;
- Comply with regular fire and life safety standards including monthly testing and annual drills;
- Maintain part stock, maintenance supplies, and complete regular inventories. Work with Maintenance Manager or Community Manager to order supplies as necessary to ensure the proper operation of the property; and
- Maintain all logs and safety checks.

**Health and Safety**
- Ensure compliance with all legislation, including but not limited to: _The Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act_;
- Understand and adhere to QuadReal’s Health and Safety policy; ensure a thorough knowledge and understanding of emergency procedures including fire, flood, and mold remediation for all staff;
- Familiarity with the emergency operation of electrical systems, elevator, boiler/chiller, fire panel and life safety systems, mechanical systems, sprinklers and timer systems;
- Ensure all vendors and contractors comply with the established Health and Safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment to the Maintenance Manager or Community Manager;
- Ensure the effective monitoring and control of all building access including cylinder lock and electronic systems; and
- Secure laundry rooms, recreation areas, locker rooms, and other common areas at designated times.

**Customer Service**
- Uphold QuadReal’s mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and the public;
- Professionally and courteously handle all inquiries, feedback, complaints, or concerns;
- Interact with residents in a diplomatic manner; and
- Foster and develop a customer service culture amongst all staff.

**Experience and Qualifica

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