Veeam Delivery Specialist

7 months ago

Ottawa, Canada HostedBizz Inc Full time

**Is this you? **Are you a technically savvy IT professional with a deep understanding of cloud technologies, backup solutions and business continuity practices, who can demonstrate proven success in the implementations of backup and disaster recovery solutions? Are you comfortable interacting with highly technical cross-functional teams? Then this position is right for you

**Who are we?** So glad you asked HostedBizz is a top Veeam partner and cloud solutions provider. We’re committed to delivering industry-leading backup and disaster recovery solutions to our customers based on their unique business needs. We also specialize in managed cloud, security and M365 solutions.

We have a fun, casual culture that embraces fresh ideas and innovation. We’re customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals.

**What would you do?** As a Veeam Delivery Specialist, you will work with the Onboarding and Support teams within the organization to plan and deliver client facing projects to meet our clients’ IT resilience and cloud computing needs. This is a hands-on role responsible for executing project work and delivering solutions within planned time expectations, while providing a high-touch customer experience to our clients. This role will report to the Manager of Delivery as a member of the HostedBizz Delivery Team.

**What are the details?**

**Primary Responsibilities**:

- Installing and configuring Veeam Backup and Replication, and other Veeam solutions for customers
- Deploying Veeam Backup for M365 solutions and jobs for customers
- Deploying virtual machines, firewalls within virtual environments such as vCloud Director
- Configuring virtual machines for customers upon first deployment, such as creating Domain Controllers, RDS environments, etc.
- Deploying MDR solutions with customers to enhance their internal security ecosystem
- Creating and deploying basic M365 organizations as well as providing licensing and account creation assistance
- Deploying VDI environments between vCloud Director and VMware Horizon
- Ensuring that sales & customer requests are attended to in a timely manner and follow appropriate procedures
- Manage multiple onboarding projects, prioritizing work against aggressive timelines
- Explain variances and risks during project execution and identify action plans
- Work closely with customer IT teams to ensure proper deployment of services
- Answering customer queries, arranging onboarding/project dates with partners & clients, communicating with customers pre and post project delivery
- Reporting project status and updates in internal systems and dashboards
- Resolve roadblocks, working with all stakeholders to solve disruptions to project delivery
- Provide concise, consistent, and effective communication
- Work with supervisors and managers to recommend process enhancements and to improve efficiency and customer experience

**What do you know?**

**Basic Qualifications**:

- 3 - 5 years of combined experience in backup and business continuity, cloud technologies or as a technician, administrator, engineer, or helpdesk team member e.g., SaaS, IaaS, DRaaS, BaaS.
- Experience with Veeam products and services with a strong focus on Veeam Backup and Replication
- Strong knowledge of IT infrastructure components such as virtualization, networking, backup and recovery, Microsoft, and Linux systems. Public Cloud platforms such as AWS or Azure are an asset
- Strong problem solving and organizational skills, particularly with time management, and attention to detail
- Self-management skills - the ability to manage small projects from start to finish solo
- Ability to lead and drive discussions around next steps to resolve issues and progress project work
- Status Reporting - ability to communicate project status, health, identify any risk and issues with mitigation plan to address
- Exemplary written communication and presentation skills
- Comfortable engaging with external customers, both at the technical and executive levels
- Experience working in a modern desktop environment with software such as: Microsoft Office, Teams, Slack, Zendesk and Zoom

**What do you know?**

**Preferred Qualifications**:

- Professional Certifications e.g., Veaam, MSFT, Fortinet, Cisco, CompTIA
- Experience working with work management or ticketing systems e.g., CRM, Salesforce, and Zendesk
- Experience with common virtualization platforms such as: VMware, Hyper-V, and Nutanix
- Previous hands-on experience in DRaaS, BaaS, IaaS, SaaS, network engineering or cloud administration role
- Demonstrated ability to adapt to new technologies and learn quickly
- Ability to articulate complex concepts to cross-functional audiences

**What do you get from us?**
- PTO
- Medical & Dental Insurance
- Retirement plan with company match
- Casual atmosphere
- Recognition Programs
- Group Volunteer Opportunities
- Option to be a hybrid (remote/in-office

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