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Pharmacy Assistant/ Customer Service Specialist

4 months ago

London, Canada The Health Depot Pharmacy Full time

**About The Health Depot**:
**We are a fast growing, tech-driven, online pharmacy where innovation in patient-care comes first. With access to provincial e-health databases and new communication tools (PrescribeIT), The Health Depot is redefining clinical pharmacy and becoming a key contributor in bringing hospital level of collaboration and care into the community setting. Using these tools, we are able to personalize doses to each individual and help combat medication overuse, while advancing improvement in chronic disease management and compliance. This may involve clinical suggestions to lower doses, switching to safer alternatives and even deprescribing.**

**Part of Green Shield Canada**:
**The Health Depot is a proud member of the Green Shield Canada group of companies (under the Green Shield Holdings Inc. (GSH)). Green Shield Canada (GSC) is one of Canada’s largest health benefits carriers and is uniquely structured as a not-for-profit social enterprise focused on improving the health and well-being of Canadians. GSC has always provided our clients with an unmatched healthcare experience - and now, we’re working to better serve our customers and communities by evolving from a health and dental benefits carrier to an integrated health services organization and Canada’s only payer-provider.**

**What You'll Be Doing**
- **Critical thinking and problem-solving skills**:

- **Real-time coordination with prescribers and insurance companies**:

- **Resolve issues when they arise (e.g. rejected insurance claims)**:

- **Interpersonal communication skills, both verbal and written**:

- **Receive prescriptions and check their validity**:

- **Process prescriptions electronically and ensure all information is complete and accurate**:

- **Select the appropriate medicine and measure dosages to fill prescriptions**:

- **Sort, prepare, label medication, and monitor inventory (both pharmacy and front shop)**:

- **Undertake administrative tasks (e.g. record-keeping) as assigned**:

- **Comply with all security measures and quality standards**:

- **Take on other tasks or projects to support employees, other managers, and pharmacy operations as necessary**:

- **Clean, and help maintain, equipment and work areas**:

- **Prepare shipments to be handled by Canada Post for delivery**

**What you need**
- **Proven experience as a Pharmacy Assistant an asset**:

- **Excellent communication and customer service skills**:

- **Adaptability**:

- **Ability to learn new skill sets**:

- **Experience with pharmacy software is an asset**:

- **Knowledge of medication and dosage measurement**:

- **Knowledge of pharmacy law and medical terminology**:

- **Outstanding organizational skills**:

- **Reliable with a keen eye for detail**

**Salary**: $18.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
**Experience**:

- pharmacy: 2 years (preferred)

Work Location: In person