Employment Services Advisor

3 weeks ago

Vancouver, Canada MOSAIC Full time

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

**JOIN OUR TEAM**

We are looking for an **Employment Services Advisor** to join our **Career Paths for Skilled Immigrants** team

MOSAIC is seeking a multi-skilled professional who will provide tailored employment supports to internationally-trained clients. This individual must be flexible, creative, resourceful and engaging.

**POSITION FUNCTION**:
Under the general supervision of the Manager, the **Employment Services Advisor **will provide a wide range of services including employment counselling, facilitation, and placement services. The **Employment Services Adviso**r is also responsible for maintaining an excellent working relationship with clients, employers and partners.

**KEY RESPONSIBILITIES**:

- Provide job-related counselling.
- Develop and revise action plans for clients, collaborating with clients to agree on their objectives, services, activities, and tasks.
- Support clients to develop a job search plan, complete their job search activities including job interview preparation.
- Provide assessment services for clients, either directly, or through referrals.
- Organize and deliver group sessions and workshops as necessary.
- Refer clients to appropriate resources for help in dealing with personal and other issues.
- Update and maintain client files, and document service and counselling activities daily in the Ministry’s database using the prescribed format.
- Maintain working knowledge of local labour market trends, and current business sector protocols and procedures.
- Engage in placement activities such as cold calling, follow-up on job leads, gathering job postings, communication of opportunities to staff and clients, and securing paid and unpaid work experiences.
- Provide on-going support to clients in placements.
- Regularly inform manager of participant progress and achievement of outcomes.
- Maintain and provide statistics on participant progress in the prescribed format.

**MINIMUM QUALIFICATIONS**:

- A post-secondary degree, certificate or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of course work in related fields, or 2 or more years of demonstrated experience in:

- o Community development and employment programs.
- Working with immigrant populations and people from diverse backgrounds.
- Job coaching, counselling, or mentoring clients.
- Providing excellent customer service and resolving issues both in person and in a virtual service delivery environment.
- Building partnerships with employers, community agencies and other stakeholders.
- Current and satisfactory Criminal Record Check required.

**DESIRED SKILLS AND QUALIFICATIONS**:

- Excellent working knowledge of employment programs and services, online delivery and local labour market conditions.
- Strong cross-cultural communication skills, ability to develop employment-related curricula and facilitate interactive workshops.
- Experience providing career assessment and action plan development, employment counselling and placement services.
- Ability to work independently and in a team environment.
- Tactful, discreet, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgment in decision-making.
- Excellent interpersonal and written communication skills.
- Excellent problem-solving, collaboration and organizational skills.
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