Wilkar - Doorman

SUMMARY OF POSITION
High-end condominium building committed to providing co-owners with the highest standards of service, building safety, and property maintenance, repair and upgrades possible.
The doorman staff is responsible for providing superior front-end customer service at the front lobby of the building. Their mission is to ensure the safety of the building and its occupants. In their role as ambassadors of this high-end building, doormen provide information, assistance and security for its owners, tenants, visitors, partners/suppliers, contractors and employees in a professional and businesslike manner.
SHIFT
Friday (midnight 00:00 pm) to 8 am
Saturday (midnight 00:00 pm) to 8 am
PRINCIPAL RESPONSIBILITIES
- Acts in a courteous and helpful manner with owners, visitors, and contractors.
- Presents him or herself in a professional and businesslike manner. Demonstrates characteristics of commitment, trustworthiness, responsibility and dependability.
- Answers the phone at the front desk in a professional manner, takes messages, and delivers them to the appropriate people.
- Monitors and authorizes entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Assures continual monitoring of the security system.
- Announces visitors and contractors.
- Receives and delivers parcels and messages.
- Emergencies must at all times be immediately reported to Wilkar via the emergency line at 514-871-0100 ext 9. For true emergencies such as fire or flood, always call 911 first.
- Keeps the reception area tidy, clean and orderly at all times.
- Complies at all times with the Directives and Procedures in Employee handbook.
- Provides support to the Superintendent, Maintenance staff, contractors, and other property staff as required.
- Stays informed of building events and projects in order to provide owners, visitors and contractors with accurate information. Support will be provided to doormen in this role.
- Executes all duties with the utmost tact and discretion - no information of any nature, personal or otherwise, is given out about any owner without the consent of the person.

QUALIFICATIONS AND COMPETENCY PROFILE
- Bilingual - spoken French and English is required to respond to requests from English-speaking clients
- Exemplary customer service orientation and firm commitment to achieve high performance standards.
- Maintains a positive and professional attitude at all times.
- Ability to deal with difficult clients in a tactful and diplomatic manner.
- Superior interpersonal communication skills.
- Ability to manage multiple competing demands and to establish priorities.
- Shows thoroughness in the execution of work tasks and is attentive to details.
- Adapts well to a fast-paced and dynamic environment where change is a constant.
- Ability to work collaboratively within a team-based work environment.
- Shows autonomy and initiative.
- Highly dependable and trustworthy.
- Proposes improvements in work processes and procedures.