Supervisor, Revenue Services

7 months ago

Richmond, Canada City of Richmond BC Full time

**Supervisor, Revenue Services**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
The Supervisor, Revenue Services is responsible for training, developing and mentoring staff. The incumbent ensures the accuracy and integrity of the recording, billing, and collection of property tax and utilities in accordance with established legislation, by-laws, regulations and Council policies. The incumbent is also responsible for planning and supervising staff engaged in providing customer service, account reconciliation, and information pertaining to property tax, utilities, and provincial programs such as Home Owner Grant and Tax Deferment.

With a strong accounting and customer service background, the incumbent will be responsible for reconciling tax and utility accounts, preparing journal entries and liaising with external auditors. The incumbent reviews current practices, recommends solutions and implements improvements to systems and business processes including system testing.

**Examples of key responsibilities include, but are not limited to**:

- Billing and collection of annual property tax for more than 80,000 accounts
- Annual and quarterly billing of utilities for garbage, sewer, drainage and recycling
- Billing, collection and remittance for other taxing agencies (i.e. School Board, Translink, BC Assessment)
- Liaise with various taxing agencies including BC Assessment and Land Title Office to resolve property tax related issues
- Training, coaching and developing staff
- Allocating work to staff based on priorities, resources and capabilities to complete work in a timely manner while developing and cross training staff
- Ensuring the City’s bylaws, policies and procedures are followed by staff for the billing and collection of property tax and utilities
- Assist in monitoring property tax collection (budget vs actual) and provide variance analysis
- Monthly reconciliation of tax and utilities general ledger accounts and subsystems
- Preparing monthly, quarterly and year end accruals and other journal entries for property tax and utilities as required
- Prepare year end audit working papers and liaise with external auditors during annual audit
- Assisting in preparing management reports, memos and RTC to Senior management Team and Council
- Ensuring the integrity of financial information in Tempest for billing, collection and reporting purposes
- Identifying system issues and working with Information Technology to implement changes to improve business processes and enhance customer experience
- Identifying best practices and innovation opportunities for the property tax and utilities section
- Overseeing cashiering duties including the collection of various fees charged by the City
- Coordinating and interacting with City staff and third parties on all matters related to property tax and utilities
- Assisting staff in dealing with customers concerning their property tax and utility accounts

**Knowledge, Skills & Abilities**:

- Excellent communication and facilitation skills in order to interface with the City's internal departments and external customers in dealing with enquiries, disputes, and complaints.
- Knowledge of property taxation, utilities and property assessments.
- Ability to assess and provide feedback regarding system changes and/or improvements (Tempest).
- Knowledge of Community Charter, Local Government Act and Assessment Act.
- Knowledge of accounting standards, including GAAP and the Public Sector Accounting Standards.
- Ability to provide leadership, technical advice, knowledge and training to staff.
- Proven ability to handle complex situations and issues and excellent customer service
- Ability to plan, prioritize and execute against tight timelines.
- Advanced knowledge of Excel and database management is critical.
- Ability to successfully pass a Police Information Check (PIC) for the financial sector.
- A second language is considered an asset.

**Qualifications and Experience**:

- Bachelor’s degree in the areas of Commerce or Business Administration and possessing a current professional accounting designation is required.
- A minimum of 5 (five) years of related full time job experience.
- A minimum of two (2) years of full time supervisory experience directly related to the duties and responsibilities specified above is required.
- An equivalent combination of education, training and experience may be considered

**Working Conditions**:

- Duties are performed in a high volume, office

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