Y Treasure Thrift Store Manager

3 days ago

Medicine Hat, Canada Medicine Hat YMCA Full time

**Position Title**: Y Treasure Thrift Store Manager

**Pay Grid**: $22.00-$27.00

**Reports To**: General Manager of Operations

**Department**: Thrift Store

**Our Culture**:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.

Wedo the right thing.

**We are caring, respectful, honest, and responsible in all that we do.**

Weput people first.

**We believe in each other - honouring our strengths, diversity, perspectives, and passions.**

We keep our promises.

**We do what we say we will do.**

We lead by example.

**We are courageous, speaking with conviction and always willing to listen and collaborate.**

**What qualification are we looking for?**

At the YMCA of Medicine Hat, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.

**Education/Certifications/Credentials/Professional Registration**
- Degree or Diploma in Management or related field
- Standard First Aid, CPR-Level C, and WHMIS Certification
- Evidence of a clear Police Record Search (with Vulnerable Sector Check only if working with children), within the last six months
- Must have class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage

**Knowledge/Skills**
- Emotional intelligence
- Proficient computer skills, MS Office suite an asset
- Strong leadership and management skills
- Ability to act professionally in all situations, representing the YMCA according to its core values
- Able to deal with difficult situations and complaints with confidence
- Excellent customer services, organization, and time management skills
- Excellent verbal and written communication skills
- Knowledge and skills to provide non-judgmental, excellent customer service to individuals experiencing homeless, mental health and/or addiction issues
- Cover letter and resume with 3 professional references

**What does this role look like at YMCA Medicine Hat?**

The Y Treasure Thrift Store Manager will provide leadership to the Thrift Store team located in downtown Medicine Hat. This key role embraces a customer service and growth strategy to ensure the store meets its financial and social impact targets. This position will build relationships within the community while actively promoting donations and memberships.

**Customer Service**:

- Ability to provide exceptional customer service to individuals from all socioeconomic backgrounds, including individuals experiencing homelessness, mental health and/or addiction issues
- Strong commitment to building a workplace culture based on exceptional customer service and engagement, meeting or exceeding customers’ and donors’ expectations in all areas
- Model positive interactions with customers and donors throughout the store; never walking by a customer without greeting them
- Use a customer-focused approach to increase the understanding of programs offered across the Association.
- Donor stewardship
- Maintain a high profile and visible presence in the store to support staff/volunteers in providing an exception customer service experience
- Maintain high service standards and satisfaction ratings that are reflected in the achievement of positive feedback surveys and annual customer growth and retention targets
- Develop and maintain positive relationships with, and increased involvement, customer and community partners.
- Represents the YMCA in a professional manner in internal and external forums, as directed by the GM of Operations.

**YMCA Values**:

- Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services

**Teamwork**:

- Ensure all employees and volunteers are trained to the highest standards
- Work in a team environment to achieve optimal collective results, providing adequate support and mentorship to drive successful
- Operate as a strong team player sharing leadership and accountability under an integrated management and program delivery model
- Develop and maintain smooth cooperative working relations with all staff and volunteers
- Encourage opportunities for leadership and professional development within the team
- Participate with the management team in holding quarterly staff meetings that encourage relationship building between staff that includes open communication, connection to the larger YMCA, and opportunities for recognition.
- Be available to step in and work to cover the sales desk and/or sorting stations when needed
- Following YMCA procedures, work with the GM and Marketing and Communication department to ensure the thrift store’s marketing needs are met (e.g., website updates, social media, print advertising, etc.)
- Work effectively within the Association, contributing to its overall success by:

- Promoti

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