Data Center Technician

2 weeks ago

Quebec City, Canada Vortalsoft Full time

**Job Title: Data center Technician/ Customer Engineer**

**Location: Quebec, CA**

We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and on-call 24x7x365.

**Responsibilities**:

- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
- Maintains inventory and documentation of activity
- Creates own service tickets, updates, and closes
- Break/Fix

**Qualifications**:

- Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
- Strong problem solving and self-management skills with attention to detail
- Ability to prioritize tasks and effectively communicate verbally and in writing
- 5+ years’ experience servicing hardware as specified or utilized in customer environment

Familiarity with ticket-tracking software (ServiceNow preferred)

**Salary**: $60,000.00-$65,000.00 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Data center: 5 years (preferred)
- servers, HP, Dell, Lenovo: 5 years (preferred)
- Breakfix: 4 years (preferred)
- hardware troubleshooting: 4 years (preferred)

Ability to Commute:

- Québec City, QC (required)

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