Cannabis Customer Representative/outreach
1 month ago
**About Us**
We are a licensed Canadian cannabis producer committed to providing high-quality cannabis products that meet the diverse needs of retailers and consumers alike. We’re seeking a dedicated Customer Representative/Outreach Specialist to bridge our connection with cannabis retailers, ensuring exceptional service and streamlined communication.
**Role Summary**
The Customer Representative/Outreach Specialist will play a critical role in developing and maintaining strong relationships with retail partners. This is a part-time position requiring 1-2 days per week, making it ideal for someone looking to work flexible hours. This position involves calling cannabis retail stores, managing inquiries, sending product samples, and maintaining consistent follow-ups.
**Key Responsibilities**
Retail Outreach: Conduct outreach calls to cannabis stores to introduce our products, answer questions, and provide general support.
Sample Management: Coordinate the sending of product samples to retailers and follow up to gather feedback, answer questions, and build interest in product orders.
Follow-Up: Proactively reach out to retailers who have received samples to gauge satisfaction, offer additional support, and establish future orders.
Data Tracking: Maintain a record of all interactions with retailers, track sample deliveries, and manage follow-up schedules to ensure consistent engagement.
Collaboration: Work closely with the Sales and Marketing teams to align outreach efforts with promotional campaigns and gather valuable insights from retailer feedback.
**Qualifications**
Experience: Prior experience in customer service, sales, or outreach, preferably within the cannabis or related industry.
Communication Skills: Excellent verbal and written communication skills, with a friendly and professional tone.
Organization: Strong organizational skills and attention to detail for managing outreach schedules, sample shipments, and follow-up activities.
Self-Motivation: Ability to work independently, set priorities, and manage time effectively in a fast-paced environment.
Adaptability: Flexible and able to respond to the dynamic needs of the cannabis industry and our retail partners.
Tech Savvy: Proficiency in Microsoft Office and experience using CRM software for tracking customer interactions is a plus.
**What We Offer**
Competitive Hourly Rate
Flexible Part-Time Schedule (1-2 days per week)
Professional Development opportunities within a growing company
**Job Type**: Part-time
Pay: $15.00-$20.00 per hour
Expected hours: 10 per week
Additional pay:
- Bonus pay
- Overtime pay
**Benefits**:
- Company events
- On-site parking
- Work from home
Schedule:
- Day shift
**Experience**:
- Schedule management: 1 year (preferred)
- Sales: 1 year (required)
Work Location: In person
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