Emergency / Security Dispatcher

2 weeks ago

Fort Saskatchewan, Canada Allied Universal® Full time

Emergency / Security Dispatcher

**Overview**:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions Start your phenomenal career with Allied Universal today

Allied Universal is currently hiring for** Emergency / Security Dispatcher** for one of our **industrial sites located 20 minutes north of Fort Saskatchewan.**
- **Pay Rate: $26. 30/hr**:

- **Full - Time Opportunity**:

- **Extended Health & Medical Benefits**:

- **Career advancement opportunities**:

- **Rotational Shifts: 5 on 4 off. 4 on 5 off**:

- **Combination of Day shifts: 0600 to 1800 hrs and Overnight shifts 1800 to 0600 hrs.**:

- **Min 3 years of experience or graduate of the Grant MacEwan Emergency Communications**

A dispatch position at the site offers dedicated services associated with Emergency Response Dispatching. This includes:
**QUALIFICATIONS/REQUIREMENTS**:

- Must have Grant MacEwan Emergency Communications Certificate (or equivalent) OR 911 Operator experience OR minimum 3 years Industry related Security and Emergency dispatch experience.
- Receiving emergency calls and obtaining information regarding the emergencies.
- Dispatching the appropriate emergency service to the location of the incident
- Transmit necessary information to field personnel via radio or telephone communication systems
- Perform interface functions between Shell and the external agencies during a site-wide emergency.
- Monitor all CCTV cameras and access control alarmsAnswer routine telephone and radio calls
- Prioritize calls for service and manpower allocation
- Immediately enact the public complaint process upon receipt of a public complaints or concern (i.e., noise complaints)
- Oversees basic operation of security alarm systems
- Perform after hour call-outs for personnel
- Serve as the Emergency contact for Pipelines and Sherwood Marketing Terminal
- **Must have Grant MacEwan Emergency Communications Certificate (or equivalent) OR 911 Operator experience OR minimum 3 years Industry related Security and Emergency dispatch experience.**
- Receiving emergency calls and obtaining information regarding the emergencies.
- Dispatching the appropriate emergency service to the location of the incident
- Transmit necessary information to field personnel via radio or telephone communication systems
- Perform interface functions between Shell and the external agencies during a site-wide emergency.

**Key competencies required for this position are as follows**:

- Have knowledge of the standard radio and telephone communications receiving and transmitting equipment
- Possess strong computer skills
- Must be able to work with mínimal supervision
- Have the ability to interpret and give both verbal and written instructions
- Possess both excellent verbal and written communication skills
- Have the ability to make sound decisions using all available information
- Demonstrate the ability to appropriately respond to changing circumstances
- Have excellent prioritization skills and be multi-task orientated
- Demonstrate excellent interpersonal skills including communicating effectively
- Analyze situations quickly and make sound decisions in emergency and routine situations
- Work in a fast-paced environment and be able to work under pressure
- Ensure the confidentiality of all records containing personal information
- Possess good hearing and vision (including color vision) appropriate for call-taking/dispatching functions
- Work 12-hour rotating shifts including days, nights weekends and statutory/religious holidays
- Display the ability to work with and interpret facility maps
- Possess strong HSSE leadership skills.
- Demonstrate an excellent attendance record
- Work in a private office with little to no face-to-face interaction
- Legally entitled to work in Canada.

**Knowledge, Skills and Abilities**:
The successful applicants must complete the Dispatcher Training Program which includes but is not limited to:

- Site orientation and Facility familiarization
- Emergency Procedures
- Incident training (Drills/Exercises)
- Radio communications
- Telephone features
- Report writing

The individual will have the ability to utilize the following systems:

- Access Control System
- Site Paging Systems
- Site telecommunication systems
- Site radio systems
- Headcount Assembly System

**Successful applicants will be required to**:

- **Have a criminal record check done**:

- **Pass pre-access A&D testing**:

- **Take a 40 hr Security Officer's training course**:

- **Acquire an individual Security Officer's License thr

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