Concierge - Luxury Dealership Admin

**Summary of Job**

As the Sales Front End Concierge at the Mercedes-Benz Country Hills, you will be the ambassador of our company’s first impressions on the guests and visitors. It is your foremost responsibility to compassionately greet all incoming guests, help them with directions or needs they may require. The Concierge will always maintain a positive attitude and do their part to maintain a healthy team atmosphere.

**Essential functions of the position**:
1. Customers
- Answer phones and be courteous and professional when greeting customers and staff.
- Look after visitors by offering drinks and snacks.
- Dispatch sales phone to sales consultants
- Handle overflow calls from service and take messages if necessary.
- Tracking leads

The Following provide support to the front end of the dealership:
2. Inventory
- Stock in new and preowned vehicles (update One-Eighty)
- Verification of pricing for our online inventory - reporting weekly to GSM
- Manage pre-inventory in One-Eighty.
- Create vehicle files - invoice, PDI records, key tags, window stickers.
- Facilitate incoming and outgoing dealer trades.

3. Administrative
- Orientation Plans in HR4
- Organizing boardroom bookings; refreshments, time allotments etc.
- Assist Managing Partner with booking flights, hotels, and credit card receipts.
- GEMS Administrator which includes creating and terminating users, updating passwords
- Global Training Learning System: assigning courses (both e-training and instructor led) to all staff - report to General Sales manager quarterly about the process.
- Handle courier services for incoming/outgoing package
- Order business cards and name tags
- Ensure supplies are adequate (file folders, paper for printer, etc.)
- Keep files for vehicles organized and in sequence.
- Create demo/sale tags for vehicles in the showroom.
- Manage file/key and dealer plates (logbook)
- Assist in managing phone lists.
- Track and report weekly STARS update.

4. Other related activity
- From time-to-time Concierge will be required to perform other related duties. This may include but is not limited to:

- Dealing with customer issues/complaints
- Handling confidential information according to MBCH policy
- Assist with various forms and paperwork on behalf of customer and dealership.
- Adhere to all policy’s as outlined in employee handbook.
- Refrain from using social media during work hours.
- Be at work a minimum of 5 minutes before shift begins.
- Adhere to Health and Safety policy
- Expected to wear business appropriate clothing for the workplace.
- To ensure required tasks are completed as requested in a timely and accurate manner.
- Self-motivated and able to complete tasks without constant supervision.

**Schedule**
- Monday through Saturday 10:00am - 6:00pm with one day off during the week. Looking for additional role in a Monday to Friday 7:30am - 3:30pm time.
- Concierge may be called upon to work various statutory holidays and evenings or events hosted by MBCH.

McManes Automotive is an equal opportunity employer and an inclusive, accessible workplace.