Lead Site Reliability Administrator

2 weeks ago

Mississauga, Canada Open Text Corporation Full time

**Hiring Manager**: Sujeev Cherian
**Talent Acquisition Advisor**: Draun Raval
**Job Code Level**: IZ-CLD-P4
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YOUR IMPACT
This Site Reliability Administrator role is to build solutions to enhance the availability, performance, and stability of OpenText services as well as automate away repetitive work as part of a cloud dev ops organization. This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.
WHAT THE ROLE OFFERS
- Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through the development of proactive monitoring and alerting.
- Provide continuous feedback to development teams on system stability, defect analysis, and system enhancements
- Work with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time
- Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations.
- Plan for validation and verification of changes deployed by infrastructure teams, and development teams.
- Participate in day-to-day real-time advanced-level technical support and troubleshooting on issues reported from the user/customer base.
- Establish and maintain good relationships with team members, Product Development, Product Management, Customer Service, Client management, and other cross-functional teams.
- On-call rotation is required, as 7x24x365 support is required.

WHAT YOU NEED TO SUCCEED
- Deep understanding of Linux systems and ability to understand and maintain Scripting Software
- Hands-on experience with cloud infrastructure; Google, AWS, or Azure a plus
- Experience with PaaS technologies such as Cloud Foundry, Kubernetes, and Bosh.
- Good understanding and operational experience with container technologies like Docker, rkt, mesos.
- Good understanding and working experience with microservices and RESTful architecture.
- Experience with Continuous Delivery tools like Ansible, Rundeck, or Argo CD to set up automated pipelines as needed.
- Strong working knowledge of PaaS or Application operations best practices.
- Operational understanding or experience with message brokers such as Apache Kafka or RabittMQ.
- Operational understanding or experience with search technologies such as Solr search or Elasticsearch.
- Experience in supporting middleware technologies such as Apache, Tomcat, and Spring.
- Experience with at least one scripting language such as shell, Perl, python, javascript, etc
- Experience with installing and configuring Apache and Tomcat.
- Experience and knowledge in RDBMS and No-SQL databases such as Oracle, Postgres, MariaDB, and Cassandra.
- Experience with APM tools such as Newrelic, Dynatrace, or AppDyanmics.
- Experience with monitoring tools such as Zabbix or check_mk.
- A strong understanding of ITIL principles and certification is a plus.
- Is passionate about “getting under the hood” of systems and technologies to understand their inner workings, and fix what needs fixing. This requires diagnosing& troubleshooting user-facing service incidents& outages
- Knowledge and familiarity with API gateways such as APIGEE and Oauth 2.0 standards.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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