Customer Svc Rep Claims I

2 weeks ago

Toronto, Canada Dart Container Full time

Process claims for various contract price and promotional trade agreements for Dart distributors and end users.

Maintain Allowance programs including: Local, Corporate, Buying Group, and National Account/End User.

**Day-to-Day Role**:

- Process customer end-user contract claims using appropriate software
- Identify, research, resolve, and communicate issues related to assigned claims
- Provide customer service by responding to inquiries relating to contract pricing and promotional trade claims in accordance with the Dart Canada Dispute Management workflow
- Maintain Dart Claim-back and Margin Recovery logs
- Assist in training other personnel on CPA claim processes
- Calculate and process Allowance Agreements using SAP and Excel
- Recognize, research, resolve, and communicate issues related to Allowance Agreements
- Assist with various requests such as Allowance inquiries and payment details
- Responsible for making sure Agreements entered in Vistex/SAP are saved, approved, and posted.
- Consult and keep management apprised on significant account developments or activities
- Assist with various requests (e.g., product purchase analysis, contract price sales history, etc.) as needed

**Core Skills and Qualifications**:

- 1-3 years of pricing and /or claims experience
- Math skills to include simple addition, subtraction, multiplication, division, fractions and decimals
- Familiarity and working knowledge of SAP
- Proficient in Microsoft Excel with advanced skills (e.g., formulas such as V-lookup & pivot tables)
- Strong attention to detail and accuracy
- Analytical skills with an emphasis on extracting/combining viable and conclusive business information from various data sources. (e.g., pricing, allowance programs, sales information, etc.)
- Ability to work independently and make sound decisions with mínimal supervision
- Ability to effectively manage and execute multiple tasks, projects and priorities
- Able to stay focused and engaged in a work environment that is open and active
- Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, mínimal lead times, and multiple competing priorities
- Excellent verbal and written skills necessary in order to communicate intricate job-related processes to internal and external customers
- Ability to exhibit creativity and flexibility when solving complex problems

**Preferred Skills and Qualifications**:

- College/University Degree in Business, Finance or other related field

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job, with or without reasonable accommodation. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions. Employees are expected to maintain regular and consistent attendance and comply with the company’s policies and procedures as a condition of employment.

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