Customer Service Representative

3 weeks ago

Belleville, Canada MacEwen Petroleum Inc. Full time

**ABOUT THE ROLE**:
Based at the Company's Office in Belleville, the focus of this role is to provide exceptional customer service, in person and on the telephone, and to work with the Dispatcher to coordinate deliveries and dispatch drivers and trucks. Additionally, the Customer Service Representative (CSR) processes payments, generates invoices for customers, and responds to customer and driver inquiries. **This is a temporary full-time role, replacing an 18-month maternity leave, working from Monday to Friday each week.**

**WHAT IS IN IT FOR YOU**:

- Competitive compensation package.
- Fully paid training.
- 3 weeks vacation.
- RRSP plan with Company match from day one.
- Opportunities to learn & grow and be paid more as you increase your skills and responsibilities.

**IN THIS ROLE, YOU WILL**:

- Handle incoming calls, direct them to the appropriate individuals, and effectively communicate with customers in person and over the phone to address inquiries, provide information, and ensure exceptional customer service.
- Take customer orders for goods or services; promote goods or services.
- Provide information about accounts; update accounts; initiate billing and process payments; and receive payment for services.
- Perform accounts receivable tasks including contacting customers to arrange payment schedules.
- Daily bank deposits.
- Process over-the-counter lubricant sales.
- Cardlock inventory fuel movements.
- Cardlock administration.
- Complete and review daily truck reports.
- Ensure all customer billing is accurate and on time.
- Ensure supplier invoices are processed accurately and on time.
- Prepare progress reports to ensure processes are in control.
- Contribute to the month-end process.
- Collaborate with sales and operations team members to facilitate the coordination of installations and/or repairs.
- Provide backup support for colleagues when required.
- Other duties may reasonably be required.

**WHAT WE'RE LOOKING FOR**:

- High school diploma.
- 2+ years of experience in an administrative/clerical role and accounts receivable and
collections experience is required.
- Previous administration experience would be an asset.
- Previous dispatching experience is an asset.
- Someone who shares our company values.
- Proven ability to work with mínimal supervision and exceed expectations.
- A high degree of proficiency in the use of Microsoft Office Suite.
- Exceptional communication and negotiation skills, both verbal and written, and on the telephone.
- Accuracy and attention to detail.
- Strong ability to multi-task and juggle competing deadlines and multiple priorities in a very fast-paced environment.
- The ability to travel to nearby MacEwen offices to provide CSR coverage is essential. Must have access to a reliable vehicle.
- The ability to speak and write in both French and English is an asset.

**WHY JOIN THE MACEWEN TEAM?**
- Learn and collaborate with the best in the industry.
- Work with supportive colleagues and leaders who are passionate about providing exceptional service.
- Access to personal development and technical training programs.
- “The perks” include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil.**OUR CORE VALUES**:
It is important to us that when you consider a new opportunity, you understand a little about the company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.
- **Customers First**:

- We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.
- **Long-Term Focused**:

- We value long-term success over short-term gains.
- **Respect Each Other**:

- Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.
- **Do The Right Thing**:

- We stand by our word and do what's right.
- **Own It**:

- We are encouraged to be entrepreneurial and make decisions as if the business were our own.
- **Ever Evolving**:

- We embrace positive change and always seek to improve.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodations during the recruitment process.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Service Representative

    1 day ago

    Belleville, Ontario, Canada Lifemark Health Group Full time

    We are seeking a dedicated and organized Customer Service Representative to join our team at Lifemark Health Group, Canada's premier healthcare management organization. As a key member of our Application Eligibility Team, you will play a vital role in providing exceptional customer service to applicants and visitors.About the Role:This permanent part-time...

  • Customer Service Representative

    4 weeks ago

    Belleville, Canada EMS-Tech Inc. Full time

    **About us** We’re EMS-Tech Inc., a highly successful and expanding engineering firm that specializes in the design and supply (OEM) of bulk material handling equipment. For over 35 years we have delivered projects great and small around the world. We are dedicated to supplying high quality large scale machines and systems and providing innovative, custom...

  • Customer Service Representative

    2 days ago

    Belleville, Canada Lifemark Health Group Part time

    Customer Service Representative – Belleville Physiotherapy & Sports Injuries Clinic Perm Part-TimeLocation: Belleville, OntarioAnticipated Work Schedule:Monday From: 13:00:00 To: 18:00:00Wednesday From: 13:00:00 To: 18:00:00Friday From: 07:00:00 To: 16:00:00Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do...

  • Customer Service Representative

    2 weeks ago

    Belleville, Canada Enterprise Holdings Full time

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...

  • Customer Service Representative Manufacturing

    2 weeks ago

    Belleville, Canada Kennametal, Inc. Full time

    **_About Kennametal_** **Customer Service Representative for Manufacturing** **Location - Belleville, ON** **Job Summary** Provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions & complaints. **Key Job...

  • Customer service representative

    4 days ago

    Belleville, Canada Concentrix Full time

    Job Title: Customer Service Representative (Satellite Radio) On-Site Job Description The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's...

  • Virtual Customer Service Representative

    3 weeks ago

    Belleville, Canada Xplornet Full time

    Xplore is now hiring Virtual Customer Service Representatives in the Belleville area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our...

  • Customer Service Representative

    2 weeks ago

    Belleville, Canada Concentrix Full time

    Job Title:Customer Service Representative (Satellite Radio) On-SiteJob DescriptionThe Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product...

  • Customer Service Representative

    2 weeks ago

    Belleville, Canada Concentrix Full time

    Job Title: Customer Service Representative (Satellite Radio) On-Site Job Description The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's...

  • Customer Service Representative

    1 week ago

    Belleville, Canada Concentrix Full time

    Job Title:Customer Service Representative (Satellite Radio) On-SiteJob DescriptionThe Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product...

  • Customer Service Representative

    2 weeks ago

    Belleville, Canada Concentrix Full time

    Job Title:Customer Service Representative (Satellite Radio) On-SiteJob DescriptionThe Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product...

  • Customer Service Representative

    2 weeks ago

    Belleville, Canada Concentrix Full time

    Job Title:Customer Service Representative (Satellite Radio) On-SiteJob DescriptionThe Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product...

  • Canulc customer Service Representative/copy

    2 weeks ago

    Belleville, Canada Staples Canada Full time

    : 1239645 **Who we are** Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding...

  • Customer Service Representative

    8 hours ago

    Belleville, Ontario, Canada TD Bank Full time

    TD Bank is seeking a Customer Experience Associate to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through every interaction.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will be...

  • Customer Service Representative

    2 weeks ago

    Belleville, Canada Domino's Pizza Full time

    **Job Overview** **Duties**: - Assist customers with product information, pricing, and order processing - Resolve customer complaints in a professional manner - Upsell products and services to increase sales revenue - Maintain accurate customer records and documentation **Skills**: - Strong customer service skills - Excellent communication skills in...

  • Customer Service Representative

    3 weeks ago

    Belleville, Canada Maxwell Merchant Solutions Full time

    Founded in 1989, Maxwell Merchant Solutions is a privately owned and managed company. Maxwell Paper emerged to service the growing need for debit and cash register paper rolls and other office supplies as Canada's financial institutions accelerated into the electronic processing of credit and debit card transactions. Maxwell has since broadened the services...

  • Customer Service Representative

    4 weeks ago

    Belleville, Canada Maxwell Merchant Solutions Full time

    Founded in 1989, Maxwell Merchant Solutions is a privately owned and managed company. Maxwell Paper emerged to service the growing need for debit and cash register paper rolls and other office supplies as Canada's financial institutions accelerated into the electronic processing of credit and debit card transactions. Maxwell has since broadened the services...

  • Customer Service

    6 days ago

    Belleville, Canada Concentrix Full time

    Description The Customer Service Case Manager (Auto Industry) – On-Site responds to and/or resolves customer inquiries and concerns as they are assigned through our client’s case management system. This position communicates with customers and automotive dealerships via phone, email, chat, and SMS to effectively serv their needs and escalations with an...

  • Bilingual Customer Experience Representative

    2 weeks ago

    Belleville, Canada Amer Sports Canada Inc. Full time

    **OVERVIEW** The **Bilingual Customer Experience Representative** is a customer advocate within the Customer Experience team that works to enhance a strong relationship with our specialty and key account dealers, sales team and CS team members. Daily, the representative will work to strengthen our relationship with our accounts across both the specialty and...

  • Customer Service Representative

    1 week ago

    Belleville, Canada TruckRight Data Management Inc. Full time

    **Here We Grow Again! - **Are you tired of working at all hours? Looking to eat dinner at a normal time? Really wish you could attend all the garage sales held on weekends? If so, then this could be the position for you! **$18.00 - $20.00 per hour. Onsite workplace**: **Customer Support - Family Owned Company, Great Work/Life Balance** Are you tired of...