Call Centre Student

**What you'll do**:

- Provide AgriStability program information as well as answer questions, collect information and direct calls to the appropriate people in response to inquiries made through the call centre.
- Provide exceptional customer service and assist in the resolution of customer complaints.
- Process incoming information and action as required including contacting customers when program information is missing and/or clarification of information is required.
- Follow-up with customers as required.
- Provide suggestions for call centre improvements.
- Assist the Team Manager, Call Centre with the development and maintenance of the Call Centre user procedure manual.

**Qualifications**:

- Demonstrated problem solving skills with the ability to exercise sound judgment while analyzing detailed information.
- Strong written and verbal communication skills with the ability to communicate clearly to a variety of individuals including coworkers, customers and/or their agents.
- Strong interpersonal skills; customer focused with experience dealing with any difficult and unpredictable situation in a calm, professional manner.
- Team player with the demonstrated ability to contribute to the overall team success.
- Demonstrated accountability skills with strong time management and organizational skills.

**Competencies**:

- **Service Excellence**:Always displays respect, professionalism and dignity in daily interactions.
- **Personal Leadership and Development**:Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy.
- **Strategic Thinking**:Helps others understand how their work goals and activities relate to the organization’s vision, mission and strategic direction.
- **Decision Making**:Decisions are aligned with position responsibilities, boundaries and organizational policies and practices.
- **Innovation**:Recognizes the value of different opinions, approaches and perspectives.
- **Analytical Thinking**:Uses multiple sources to gather complete and accurate data.
- **Team Collaboration**:Respects contributions of all team members, demonstrating cooperation and support for team decisions.
- **Building Organizational Community**:Works independently, interdependently and participates as a contributing member across work teams.
- **Communication**:Responds to concerns in a respectful manner.
- **Accountability**:Assumes responsibility for personal actions, behaviours and results.
- **Performance Management**:Assumes ownership of assigned duties with intentions of generating positive results.
- **Planning and Risk Management**:Creates a personal work plan that contributes to the goals and work assigned to self and team.