Repair Coordinator

2 weeks ago

Collingwood, Canada CSN Blue Mountain Full time

_**Drive Your Career, Accelerate Your Success**_

**CSN Blue Mountain** located in Collingwood**, Ontario** is seeking an experienced **Repair Coordinator (Estimator).**

Lift Auto Group owns and operates multiple CSN Collision Centre’s across Canada, and we have opportunities across our network which means you can choose where you want to live, work and play

We are calling out to all people who have thought about or have already established a professional automotive career in the “front of house”. We would love to talk to individuals who have dabbled in the area of Repair Coordinating with Estimating experience.

Our shops are managed by some of the industry’s most knowledgeable leaders (_and up and coming leaders_) who understand the unique challenges of collision repair. Every one of them is fair, honest and genuinely cares for their crew. Our location managers are assisted by a highly diverse corporate team who share in each of our shops successes, failures and provide “real people” support in the most timely way possible so that they in turn can provide you with the best possible employment experience.

**What does it take to work for CSN Blue Mountain?**
- Previous experience Estimating in an Autobody shop environment required
- A basic understanding of insurance companies’ guidelines required
- Comprehensive understanding of the entire repair process required
- In-depth knowledge of estimating software (i.e. Mitchell and Qapter) is an asset.
- Exceptional communication skills.
- Proven track record of high-quality customer service.
- Ability to effectively manage and prioritize competing tasks.
- Ability to demonstrate initiative and thrive in a fast-paced environment.
- Willingness to learn and develop additional knowledge.

**Responsibilities**:

- Frontline client service: responding appropriately to in-person, online & telephone inquiries, greeting visitors and maintaining timely communication with customers during the repair process.
- Schedules estimate and repair appointments.
- Accurately completes estimates according to company standard operations procedures for estimates and parts.
- Ensures customers leave with a clear understanding of their insurance and are aware of any required deductibles.
- Manages the customer experience in full. Uses Nexsyis for the full cycle of the repair process - receiving the vehicle, contacting the customer with repair status updates, ensuring the customer authorization is given prior to commencing repairs, arranging alternate transportation for customers and preparation for delivery of the repaired vehicle to the customer.
- Performs final quality check after vehicle has had final detail (ensuring the vehicle is clean, no areas of concern remain, and customer gratitude items have been gifted).
- Reviews final documents with customer at delivery (obtain required signatures and deductibles).
- Reconcile and close customer folders after delivery, accounts receivable follow up/entry and helps maintain petty cash
- Actively participates in supporting the workflow of the office including daily meetings and willingness to take on other duties as request by location manager.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Auto estimating: 3 years (required)
- Customer service: 3 years (preferred)

Licence/Certification:

- Drivers License (required)

Work Location: One location

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