Sales Supervisor

6 months ago

Gatineau, Canada The Home Depot Canada Full time

**Position Purpose**:
Department Supervisors customarily works a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other store positions, a Department Supervisor must be able to perform the tasks and responsibilities as outlined in this job description.

**Position Responsibilities**:
We're looking for the type of associates who can tap into their inner orange by:

- Leading by example in consistently demonstrating Customer FIRST behaviours and promoting positive Associate morale
- Investigating, resolving and escalating customer issues as appropriate
- Walking Department from the Customer Experience perspective daily, ensuring Grand Opening Day readiness, ad execution (per Playbook) and flyer readiness
- Ensuring all Home Depot Standard Operating Procedures and policies in the Code of Conduct are communicated and adhered to by Associates.
- Supervising Associates and work activity within department(s) of responsibility, including ensuring appropriate departmental staffing levels to meet business needs
- Managing Associate performance through communication of responsibilities and goals, rewarding and recognition, documenting and evaluating performance, providing informal and formal performance-based feedback, completing Associate Reviews and Performance Appraisals and providing appropriate follow up
- Developing Associate talent by providing input to Assistant Store Manager (ASM), Store Manager (SM) and Human Resources Manager (HRM) regarding promotion, performance appraisal and/or professional development of Associates in department and conducting interviews for applicants
- Providing Associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility within store
- Providing floor coverage in department and during power hours
- Developing and maintain strong business partnerships with internal and external partners to ensure that merchandise is optimally staged, ordering issues are promptly addressed, etc.
- Communicating store sales, event and promotional activity (Monthly Playbook) through Rallies, regular department meetings a communication binder
- Reviewing and reconcile sales, inventory and other reports as they relate to Key Performance Indicators for assigned department in order to maintain profitability, identify trends, define problems and develop and implement appropriate actions.
- Stocking shelves to achieve 100% in-stock and overhead organizational plans, maintain aisle cleanliness and shoppability and signage in coordination with internal partners
- Manager ordering where applicable
- Managing minor resets and cross merchandising as necessary (including wing-stacks, chip-clips and displays), and ensuring planogram adherence
- Preparing for yearly inventory
- Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed, training is completed, proper PPE is available and used, and ensure a safe and clean working and shopping environment is maintained and Associates are held accountable to address unsafe work or customer practices
- May be asked to represent the store as a key carrying/manager-on-duty (e.g., opening and closing store, signing for deliveries and price reductions, handling store level complaints in person or over phone)

**Experience/Knowledge Required**:
The kind of orange we’re looking for will possess:

- Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
- Ability to work a flexible shifts
- **Excellent communication skills and customer service skills**:

- **Excellent decision making ability and problem solving skills**:

- **1 to 2 years experience as a supervisor

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