International Education Officer

6 months ago


Saskatoon, Canada University of Saskatchewan Full time

**International Education Officer**:
**Nature of Work**:

- Reporting to the Director, International Student Study Abroad Centre, this key role is responsible for leading programming for international students, student advising and other initiatives promoting student success.
- The International Education Officer works collaboratively with ISSAC colleagues and other student service units to encourage international student success and retention.
- The work requires the ability to communicate effectively and empathetically to a diverse audience by a variety of methods and communication mediums.
- Role may involve occasional weekend and evening work.
- Occasional overnight and international travel may be required.

**Typical Duties or Accountabilities**:

- Shared responsibility to provide support to USask international students and promote success in all areas of their well-being.
- Delivering up-to-date information on Canadian immigration regulations in one-on-one, group or digital mediums.
- Provide students with timely and accurate information on a variety of functions, policies, procedures and deadlines related to Canadian immigration regulations and USask practices.
- Assist international students during their arrival and transition to USask.
- Shared responsibility to ensure student inquiries are triaged accurately and effectively.
- Ensure student, staff, faculty and external stakeholders’ satisfaction with international student guidance through informed, cross-culturally sensitive, client-centered responses to inquiries.
- Develop and maintain knowledge of relevant information vital to international student settlement and success.
- Lead programming and activities to enhance the experience of international students at USask.
- Collaborate with off-campus stakeholders in the Saskatoon community to support and advocate for international students.
- Be a resource to colleagues and units on campus relating to international student matters.
- Collaborate with ISSAC colleagues to support student mobility initiatives when required.
- Managing ISSAC communication mediums including but not limited to the ISSAC website, social media accounts, and Global Connections Newsletter, to ensure all information is up-to-date, timely, relevant and accurate.
- Ensure liability and risk are responsibly mitigated by remaining current with best practices in international student support.
- Analyze how unique situations are accommodated and work with students to determine the appropriate course of action to ensure their needs are met.
- Foster a student-centered philosophy by engaging in professional development, researching and developing best practices and services as a model of exemplary customer service to internal and external stakeholders.
- Support professional development of student staff and volunteers through coaching and mentoring.
- Other responsibilities or duties as assigned.

**Education**: An undergraduate degree in a related field of study. A combination of education and experience may be considered.

**Licenses**: RISIA or RCIC designation would be considered an asset but is not required to be considered for this position.

**Experience**: A minimum of two to four years working in post-secondary student services. Knowledge of the university environment and the departments/units involved in student success and support would be an asset. Experience working in a diverse, inclusive and intercultural environment is required. Previous experience working directly within a newcomer settlement environment would be an asset.

**Skills**:

- Intercultural competence: experience working with people from various cultures, identities and backgrounds and sensitivity to diversity and cross-cultural differences.
- Fluency in a second language would be considered an asset.
- Excellent knowledge of Canadian immigration law, regulations and policies related to international students would be an asset.
- Excellent leadership skills, with the proven ability to build and foster relationships.
- Knowledge of on and off campus supports vital to international students in Saskatchewan.
- Empathy and active listening in one-on-one client interactions
- Goal oriented and results driven with proven ability to take initiative.
- Ability to work independently and collaboratively with stakeholders to accomplish institutional goals.
- Demonstrated high level of professional integrity and ethical behavior.
- Excellent analytical and organizational skills, including the effective planning and management of multiple projects.
- Excellent communication skills: both written and oral including public speaking.
- Ability to work under pressure and manage a demanding workload.
- Excellent problem-solving and critical thinking skills.
- Proficiency in Zoom web conferencing and Microsoft Suite an asset.

**Department**: International Student and Study Abroad Centre
**Status**: Term 12 months with the possibility of extension or becoming permanent
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