Dental Lab: Customer Care

2 weeks ago


Vancouver, Canada Modern Dental Laboratory, USA Full time

Modern Dental Canada, a leading worldwide dental healthcare organization specializing in best-in-class service and high-quality dental restorations. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and last relationships with our dentists and their team members. As we continue to grow and expand services in Canada, we are seeking the right person to join our team.

**Our Company has the following to offer**:

- Excellent compensation plan with benefits including vacation and holidays
- Flexible working hours
- Career advancement opportunities
- Investments in the latest technology
- Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

**Responsibilities**:

- Organize the daily production workflows, sort physical and digital cases
- Manage cases organized to adhere to customers’ schedule
- Import digital scans, review, and assign the correct work orders and enter in system
- Invoicing, and product QC
- Communicate any case problems, scheduling conflicts with customers with a high degree of customer service and solution mindset
- Call offices to clarify orders, answer questions, due dates, manage rush cases, maintain, and build great relationships
- Outbound calls and answering incoming customer phone calls to ensure highest customer satisfaction goals are achieved
- Plan, implement and analyze all marketing campaigns for our existing product lines to ensure sales goals are achieved as defined by the company’s overall plan
- Encourage sales growth using sales data, competitive landscape, market trends, forecasts, account analysis, customer behavior, and new product information
- Maintaining an inventory and directory of sales support materials making sure all resources are accurate and current while coordinating new material creation as needed
- Continually seeking and researching new sources of prospective customers while providing recommendations to marketing and sales leadership
- All other duties as assigned or as otherwise required

**Qualifications**:

- High School Diploma or GED equivalent
- Must be able to read, write, speak, and understand English
- High attention to detail, strong work ethic
- Time management skills for production environment
- Display problem-solving and multi-tasking skills
- Previous dental laboratory experience a plus
- MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status._

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?

**Experience**:

- dentistry: 2 years (preferred)



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