Service Advisor

3 weeks ago

West Kelowna, Canada F1RST Truck Centre Full time

Position: Service Advisor

Position Type: Full time

Location: Kelowna, BC

"Our customer experience starts with you"

**What You're Passionate About**:
You have a passion for creating a high quality customer experience. You are welcoming, committed and detail-oriented. If you strive to be the superhero of the service team, then the Service Advisor role is for you

**A Typical Day for the Service Advisor**:

- Greet customers, book appointments, write up work orders, and schedule repairs
- Create estimates
- Sell repairs and services recommended by the technician
- Provide information from the technician to the customer about their vehicle
- Follow up with customers and keep them updated
- Explain all work performed and charges

**What You Bring**:

- Great customer service both in person and over the phone
- Strong interpersonal and communication skills, verbally and in writing
- Strong organizational skills and attention to detail
- Ability to prioritize multiple tasks at once
- Confidence using computer systems, writing reports and using scheduling tools
- Experience with schedules and basic accounting procedures
- Self-starter and able to work in a fast-paced, detailed, and process-driven environment
- Previous experience in the automotive or trucking industry is an asset
- High School Diploma

**Why Choose First Truck Centre**:
There is something special about working at First Truck Centre, and it's been recognized by Canada's Best Managed list for the past several years. Our culture believes in equal opportunity, employee equity programs, and career advancement. With our Power of One philosophy, our employees are supported to bring their whole selves to work, to come together to foster a better tomorrow.

You won't find a more genuine, driven, and family-oriented group of people anywhere. Integrity is essential. We build a foundation through a reliable, safe, and team environment.

**About First Truck Centre**:
With 12 branches spread across Alberta and British Columbia, we have become the largest DTNA Elite support-certified group of facilities in Canada. First Truck Centre believes in fostering a better tomorrow through the power of one by offering various sales, vehicle maintenance, necessary parts, and collision services to the industry. **For more information about everything First Truck, please visit us at firsttruck.ca.**

**What First Truck Has to Offer**:

- Competitive wage
- Career growth opportunities
- Company-paid extended health coverage that includes medical, dental, and vision
- Basic life insurance, disability, and wellness programs
- Employer RRSP matching
- Paid Vacation

We are an equal opportunity employer.

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