Collection Agent
4 months ago
Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time **Bilingual (Fr/En)Collection Officer**
As a **Bilingual Collection Officer**, you will analyze and manage our clients' accounts. You will work with clients to strategize a plan to arrange past due payments and meet monthly goals.
**Responsibilities**:
- Providing superior customer service while addressing customer concerns and updating account information
- Communicate with clients via inbound/outbound in regard to past due balances while seeking resolution
- Create payment plans, negotiate payments, provide written correspondence regarding account status etc..
- Analyze data from AR Reports identifying key account issues & suggested resolution
- Leave accurate notes on all accounts worked via our internal platform
**Skills/Abilities**:
- Strong negotiation & problem-solving skills
- Attention de detail
- Intermediate computer skills
- Strong decision-making skills
- Excellent communication skills
- Excellent customer service and phone etiquette
- Ability to work in a fast-paced environment
- Fluent in writing and speaking English & French
- Credit knowledge is an asset
- Skip Tracing experience is an asset
**Qualifications**:
- Previous work experience in a call-center work environment/equivalent
- Previous work experience in providing excellent customer service
- Previous financial collection experience is considered an asset, but not required
- Diploma/Certificate in related industry is an asset, but not required
- Knowledge in Microsoft Office, previous work experience with Excel is an asset
**Shift Times**:
- 8-hour shift
- anywhere in between Monday to Friday 8 PM to 8 PM and Saturday’s from 9 AM - 5 PM
**Perks**:
- Company Benefits (Health and Dental)
- 3 Weeks vacation
- RRSP Contributions/Company matching
- Great location near major highways
- Positive Culture & amazing team
**Job Types**: Full-time, Permanent
**Salary**: $43,500.00-$46,500.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
COVID-19 considerations:
Prefera adheres to regulatory bodies and implements applicable safety precautions when required.
**Experience**:
- Collections: 1 year (preferred)
**Language**:
- French (preferred)
Work Location: Hybrid remote in ETOBICOKE, ON
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