Bilingual (French) Customer Care Advisor
2 days ago
Requisition ID: 58215
Join the Global Community of Scotiabankers to help customers become better off.
When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank. You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.
When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 188 years in the making, and poised to deliver superior customer care in the future You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank. You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.
**Scotiabank's response to COVID-19**
Scotiabank’s main priority has always been the health and safety of our employees and customers. We have rapidly deployed extensive and proactive preventative measures across the Bank and we continue to follow all guidelines provided by government officials. Many of our workspaces have been reconfigured to allow for physical distancing. We have emphasized preventative hygiene practices and have increased sanitization protocols for our various branches and locations. In addition, we are providing virtual medical assistance for our operations and customer contact center employees in order to support them with any medical inquires and/or concerns they may have. Scotiabank is committed to create and address health and safety plans for the future as we overcome this crisis together.
**What Your Role Will Be**
Our Customer Contact Centre team is the heart of our operation and our Customer Care Advisors excel at identifying customer banking needs and providing customized solutions that result in memorable experiences for our customers.
With our focus on making daily banking more convenient and accessible through digital banking options, we have experienced impressive growth each year in the number of customers who connect with us digitally. At the same time, our call volumes also continue to rise as our business engages in new, impactful ways to contribute to Scotiabank’s growth and profitability.
**What You Will Be Doing**
You’ll demonstrate your passion for superior customer service, your problem-solving abilities, and your knowledge of our products and services to field a high volume of interactions with our Canadian Banking customers and to offer them personalized advice and solutions. Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
As a Customer Care Advisor at Scotiabank, you will be working in a fast-paced environment, by handling a high volume of inbound calls while seeking to create a positive experience for each customer. You will be addressing client needs, complaints, or other issues with products or services, explaining possible solutions while ensuring that clients feel supported and valued. You will gain a strong understanding of the metrics and will strive to exceed them whenever possible.
With every connection, you’ll ensure it’s an exceptional and memorable one. After all, your career is a journey - choose the path that will take you further. Say hello to Scotiabank.
***What You Are Bringing To The Team**
- You have at least 1-year of experience in a customer-focused role, where you analyzed needs, provided advices and offered solutions in a fast-paced environment
- You speak both French and English fluently
- Technology savvy, you know how to multitask between numerous internal platforms while dealing directly with your customers and have a keyboarding speed of 25+ wpm
- You are a team player, strong communicator and someone who's able to thrive in an ever-changing environment
- You are eager to accept training, coaching and professional development opportunities that will enable you to succeed in your current role - and beyond
**Hiring & Training Details**:
- Our Customer Contact Centre is located at 2201 Eglinton Ave, Scarborough, ON, M1L 4S2
- Position Start Date: August 3rd, 2021
- Position Status: Full-time Regular (37.5 hours)
**Training Details**:
- Training is mandatory and non-negotiable
- Training Duration: 5-6 weeks
- Training Schedule: Monday - Friday: 6:45AM - 2:45PM or 3:15PM-11:15PM
**Shifts After Training**:
- Permanent, ongoing work schedules will be finalized with new e
-
Inbound Customer Service Representative
8 hours ago
Scarborough, Canada Zedd Customer Solutions Full time**COMPANY: ZEDD Customer Solutions** In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail...
-
Bilingual Customer Service Representative
1 week ago
Scarborough, Canada Central Dental Ltd Full time**About us** Central Dental Ltd. is a fast-paced dental supply company. We are seeking a full-time bilingual (English and French) Customer Service Representative to work within our Scarborough office. With over 75 years in business, the company specializes in the sales to both dental laboratories and denturists. We pride ourselves in our deep roots in the...
-
Bilingual Customer Service Representative
3 days ago
Scarborough, Canada Hurontario Corporate Centre Inc. Full time**Bilingual Customer Service Representative Spanish/French** **Bid13 **is looking for a **Bilingual Customer Service Representative**, fluent in English and Quebecois French or Spanish. Your role will be to handle online inbound/outbound customer interactions, from inquiries to following up on their storage auction bid. **Schedule**: Monday to Friday...
-
Bilingual Customer Service Representative
3 days ago
Scarborough, Canada Cascades Full timeYour challenge!- Are you a fluently bilingual customer service professional looking for a new opportunity?- Do you want to work with a team of passionate and team oriented colleagues- Have you ever thought of working for a company that cares about the environment and the employees at the same time?- If you answered YES, then we want to hear from you!- **Why...
-
Service Advisor
1 day ago
Scarborough, Canada VOLKSWAGEN MIDTOWN TORONTO Full timeJOB DETAILS **Job Title**: Service Advisor **Company**: Volkswagen Midtown Toronto Job Duties: Advise customers on the care of their cars and the value of maintaining their vehicles. Scheduling appointments. Dealing with customer’s inquiries and complaints. Follow up with the progress of each repair order during the day, contact customers by telephone...
-
Bilingual Customer Service Representative
6 days ago
Scarborough, Canada Hurontario Corporate Centre Inc. Full time**Bid13 **is looking for a **Bilingual Customer Service Representative**, fluent in English and Quebecois French. Your role will be to handle online inbound/outbound customer interactions, from inquiries to following up on their storage auction bid. **Schedule**: Monday to Friday 9a.m. to 5p.m. OR 10a.m. to 6p.m. **Hours of work**:...
-
Inbound Customer Service Representative
1 week ago
Scarborough, Canada Zedd Customer Solutions Full time**COMPANY: ZEDD Customer Solutions** In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail...
-
Call Centre Representative
1 day ago
Scarborough, Canada Zedd Customer Solutions Full time**Business to Business - Finance & Investment Industry - Appointments** **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact centre services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact centre...
-
Scarborough, Canada Noyzboyz Performance Full time**Join the NOYZBOYZ Team as a Service and Customer Sales Advisor!** Signing Bonus Available! Are you ready for a new challenge in your career? Looking for a rewarding role where your skills are appreciated and valued? NOYZBOYZ, an industry leader for over 30 years, is seeking talented professionals like you! **What We Offer**: Full benefits for you and...
-
Bilingual Dispatcher
2 days ago
Scarborough, Canada Cascades Full time**Welcome home!** At Cascades, **Sustainable Development** means** Respecting the True Nature** of our 10,000 talents. We put you first: - Flex and connected mode (telecommuting, flexible schedule) - Profit sharing plan - Telemedicine, Group insurance and pension plan with company contributions - Accessible gym space or annual flexible reimbursement...
-
Customer Excellence Advisor, Remote
7 hours ago
Scarborough, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Financial Advisor Bilingual
1 day ago
Scarborough, Canada Scotiabank Full timeRequisition ID: 171992 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What your role will be** Financial Advisor At Scotiabank we help employees build their futures - where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that...
-
Automotive Service Advisor
8 hours ago
Scarborough, Canada RJ's Auto Tech Full timeTired of being a number? Want to to feel appreciated for the work you do? Want to be part of a close knit team? Want your weekends back? Well we are the shop for you. Rjs Auto Tech is looking for a motivated individual with a great personality and customer service skills. We are currently looking for a service advisor who fits this description. - **Base pay...
-
Legal Counsel
9 hours ago
Scarborough, Canada Black & McDonald Limited Full time**ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's legal team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. Black & McDonald Limited is seeking a Bilingual Lawyer (French and English) to join our office located in Scarborough, Ontario. This is an...
-
Service Advisor
10 hours ago
Scarborough, Canada Scarboro Mazda Full time**Want to be a part of something special?** Scarboro Mazda aims to be the trusted dealer in Scarborough and the greater Toronto area. At Scarboro Mazda, we continually strive to do things differently to ensure a unique and enjoyable experience for our customers. At our dealership, be part of our team and love coming to work. **What we are looking...
-
Service Advisor
4 days ago
Scarborough, Canada BDS FLEET SERVICE Full time**WE ARE GROWING** At **BDS Fleet Service**, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company...
-
Customer Service Representative
5 days ago
Scarborough, Canada SUNPAN Full timeThe Customer Service Representative is responsible for servicing and invoicing a customer base consisting of owners, designers, and wholesalers. This is a hands-on position that is responsible for sales within a territory. **PRINCIPAL FUNCTIONS & OBJECTIVES** - Maintaining accounts in assigned territories - Managing order entry for sales in an established...
-
Hd Service Advisor
1 day ago
Scarborough, Canada BDS FLEET SERVICE Full time**WE ARE GROWING** At **BDS Fleet Service**, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company...
-
Product Advisor
6 days ago
Scarborough, Canada Scarborough Toyota Full time**Scarborough Toyota** is currently looking for a **Product Advisor. **If you have a passion for customer service and you are a highly motivated individual, then you are the right person to join our team! **The Company**: At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide...
-
Bilingual Marketing Specialist
6 days ago
Scarborough, Canada House of Contractors Full time**Bilingual Marketing Specialist (French and English)** Toronto, Ontario, Hybrid (Remote + Onsite) General Profile The incumbent is responsible for but not limited to advertising and creating marketing campaigns. The House of Contractors Inc. is offering a contract opportunity for an applicant to hold a position of a Marketing Specialist. **Mandatory...