Retail Sales Manager Keyholder

6 months ago

Ottawa, Canada David's Bridal Full time

What if you discovered a company that dominates the products in their category - 1 out of 3 being sold by them? Is the undisputed market leader in their industry, by a wide margin, organically capturing 90% of their customers, and taking care of them with one of the highest customer service scores in retail? AND what if they are operating in a formidable stable industry that is never, ever going away?

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style—or the career that’s a perfect fit. We’re looking for leaders with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.

Now Accepting Applications

The Sales Manager will effectively lead, develop and support the Stylist sales team to meet and exceed sales plans and productivity targets, build customer traffic and deliver 5-star customer service. The Sales Manager is a dynamic, attentive and inspiring leader who has mastered relationship building with the customer; a mentor and coach to the Stylist team, and who sets expectations for 5-star customer service in order to “find the one” and support ‘her’ life event up to and beyond the event date. The Sales Manager is an individual who builds a store environment that delivers a flawless customer service and selling experience through beautiful store visual standards, execution of sales promotions and outreach.

**Essential Job Functions**:

- Maximizes appointment build and drives customer loyalty through clientele calls.
- Resolves all customer issues and partners with Store Manager or Contact Center, as needed.
- Responds
- Manages customer service strategies to deliver a 4.8 customer rating, addressing all negative reviews and solving root cause.
- Creates a climate in which people want to do their best.
- Motivates direct reports and team members and makes each individual feel that his/her work is important.
- Dedicated to meeting and exceeding the expectations and requirements of internal and external customers.
- Manages with the stores customers in mind and holds their team accountable for doing the same.
- Maintains store-standards to support an exceptional customer shopping experience.
- Responsible for flawless execution of
- Maintains a professional dress code and ensures that all team members adhere to the company Dress Code Policy and standards.
- Leads the Stylists to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership.
- Executes sales plans consistently in partnership with Store Manager, drives sales through KPIs, to achieve a balanced Ranked Scorecard.
- Maintains the standards of being a role model and is committed to sales leadership of the Stylists by:

- Driving sales and customer service through constant floor management and use of SBI to develop selling skills and recognize great performance.
- Communicating daily sales goals to all associates and driving action through Chat Ins/Chat Outs.
- Monitoring individual associate performance and developing goals for improvement through coaching and feedback.
- Leading and inspiring Stylists to exceed a sales productivity per hour, bridal conversion and add-ons goals.
- Coaching the team to complete the sale on the first visit and capture future appointments.
- Leads all bridal shows and outreach initiatives in partnership with Store Manager.
- Leads execution of monthly Visual Merchandising Plan as an event, overseeing the outcome of activities and communicating the sales goals to the team.
- Manages critical thinking to identify the root cause of a metric, process or behavior and finds a solution to correct, working with Store Manager, as needed.
- Executes all critical operating procedures with accuracy and hold team accountable.
- Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment. Sought out by others for advice and solutions.
- Identifies and prioritizes critical business issues and aligns the team. Discerns what is critical and puts less important issues aside. Eliminates roadblocks.
- Monitors inventory management, special orders, layaway, mark out of stock, repairs and ensures first quality standards for all merchandise.
- Acts as a sales leader, coach and role model to Stylists through floor management.
- Builds, develops and retains high performing team members across all roles.
- Attends and participates in weekly management meetings.
- Participates in quarterly succession planning meetings with Regional Director.
- Supports weekly schedules based on productivity to meet the needs of the customer and sales while controlling total monthly income.
- Manages to achieve all daily, weekly and monthly routines and tasks while planning time effectively.
- Executes and monitors all the training for the five stages model for the Stylist, Dress Specialist and B

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