Transit Operator
2 months ago
Req ID: 23591
Vacancy Type: Permanent
Number of Positions: 85
Closing Date: 08/07/2023
**Job Summary**:
Do you want to help move people across the city? Do you enjoy interacting with the public in a fast-paced environment? MiWay is looking for enthusiastic individuals with a passion for customer service, safety and driving. If that’s you, then come on board Help the public get where they need to be, by becoming a Transit Operator with MiWay.
**Why Work for MiWay?**
- Start with MiWay as a Full-Time Permanent Transit Operator;
- Competitive compensation and benefits package with pension (OMERS Retirement Savings Plan);
- Career advancement opportunities.
**Want to Learn More?**
Take a ride on one of our 500+ fully accessible buses and see if this job is for you Plan your trip using our online Trip Planner. Only have your G license? No problem We offer a 5-week comprehensive training program for all new hires that will give you the knowledge and experience you need to be successful in the role.
Watch this video to learn more about a typical day in the life of a Transit Operator.
**Duties and Responsibilities**:
- Provide exceptional customer service to passengers by providing information about routes, directions and fares, while ensuring they arrive to their destination with ease.
- Safely operate a MiWay vehicle while adhering to the schedule and rules of the road; including various road, weather and traffic conditions.
- Effectively communicate with Transit Control, Supervisors and Transit Enforcement for important information.
- Perform safety inspections of the bus and report any incidents to Transit Control.
- Ensure the needs of passengers with accessible seating or mobility devices are met, and kneel the bus and deploy the accessibility ramp when necessary.
- Monitor activities on the bus to ensure safety of passengers and a positive customer experience.
- Observe payment of cash and PRESTO fares, enter data into the farebox and issue/check the validity of transfers/passes.
- Demonstrate the MiWay values of teamwork and commitment at every opportunity.
**Skills and Qualifications**:
- Must possess a minimum grade 12 education (Ontario Secondary School Diploma or equivalent).
- Must possess a valid, unrestricted fully-licensed Class “G” Driver's Licence or above (or equivalent for out of province applicants) for a minimum of 3 years.
- A Driver Record (abstract) indicating safe and responsible vehicle operation for the past 3 years with no infractions, offences, convictions, demerit points or accidents.
- Minimum 3 years of face-to-face customer service experience in a fast-paced environment.
- Ability to work a variety of shifts including nights, weekends, holidays and split shifts in a 24 hour, 365 day operational environment.
- Must be able to meet all legislated standards governing the issuance of a CZ Licence, including the successful completion of a medical exam.
- Proven ability to understand, speak and write in English in order to communicate effectively with the public and to report on incidents involving safety and/or service.
- Demonstrated experience dealing with the public in a position which requires independent problem solving and conflict resolution.
- Must be legally entitled to work in Canada.
**Physical Demands of the Job**:
- Prolonged periods of sitting for approximately 20-75 minute straight intervals over an 8 hour shift;
- Consistent use of approximately 4-6 kilogram-force to operate the gas and signal pedals;
- Frequent repetitive reaching (vertical and horizontal), gripping of large steering wheel, bending and twisting of back, and twisting and turning of neck;
- Assisting passengers with accessible seating and bike rack;
- Push and pull of approximately 10-15 kilogram-force parking brake; and
- The ability to issue transfer slips, enter data into farebox/iBus and operate controls.
**Important Information**:
These are unionized positions, involving split shifts and night shifts. You must provide maximum flexibility for a 40-hour work week to be scheduled any time, 24 hours a day, 7 days a week, 365 days a year. Shifts and vacation time are selected by seniority.
Note: If successful in all steps of the recruitment process, out of province applicants will require an Ontario licence prior to their start date.
Hourly Rate/Salary: 22.48 - 37.46
Hours of Work: 40
Work Location: 975 Central Parkway and/ or 6780 Professional Court
Department/Division/Section: T&W/Transportation&Works Dept, T&W/Mississauga Transit, MT Operations
Non-Union/Union: Transit Union
All personal information is collected under the authority of the Municipal Act.
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate
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