Counter Sales Associate

6 months ago

Guelph, Canada Desco Plumbing and Heating Supply Full time

_Come be a part of Desco - one of Canada's Best Managed Companies since 2009 - earning us the ultimate honor of Platinum Club Member Status._

**SUMMARY**:
We are currently looking for driven, career motivated and customer service oriented individuals to join our Customer Counter team located in Guelph, ON.

If you consider yourself a quick learner with an eye for detail, a customer focused mindset, and enjoy the challenge of physical work - this may be the opportunity for you

**DUTIES**:
Reporting to the Branch Manager, this role’s focus is to generate new and repeat sales by providing customer service excellence at the counter and presenting a professional and attentive image to customers and suppliers. The role will also provide back-up to the warehouse as required.
- Accurate and efficient picking of customer orders for pick up at the counter and for delivery when appropriate.
- Answer pricing enquiries and stock checks. Provide technical information and product specifications.
- Coordinate delivery arrangements with the customer and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Create and maintain product displays that engages customers and helps stimulate sales activity, keeping merchandise and counter areas clean and professional.
- Recommend alternate products based on cost, availability or specifications.
- Communicate promotional sale items as well as discounted slow moving and obsolete inventory.
- Proactive contact with customers to ensure ongoing satisfaction and remain current on consumer preferences, changes in local codes and product developments.
- Perform various branch administration; billing; vendor returns, etc.
- Provide backup assistance to warehouse through the preparation and packing of orders, assisting in the receiving of material, and helping load/unload trucks as required.
- Assists in annual physical inventory counts.

**WHAT YOU OFFER**:

- 2-3 years related technical/sales experience in the Plumbing or HVAC industry, ideally within a wholesale distribution environment,
- Post-secondary education in Plumbing or HVAC, or equivalent experience an asset,
- Strong background in HVAC preferred
- Ability to lift 30lbs comfortably
- Excellent interpersonal and communication skills,
- Positive attitude and customer service oriented with a sense of urgency, and
- Computer literate; Basic MS Outlook, Word and Excel skills.

**WHY DESCO MAY BE RIGHT FOR YOU**:

- Canada's Best Managed Companies; Platinum member
- Profit Sharing Program
- Comprehensive Health Benefits
- RRSP Contribution Matching
- Learning & Development Opportunities
- Additional Holiday Closure
- A Supportive and Positive Work Environment

As a leading Canadian owned plumbing, HVAC and hydronics wholesale distributor, we are comprised of 17 locations and 3 luxury showrooms and are a proud supporter and supplier to the essential Plumbing and Heating trade contractors in the Ontario market.

**Job Types**: Full-time, Permanent

**Salary**: From $52,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Day range:

- Monday to Friday

Shift:

- 8 hour shift
- Day shift

**Experience**:

- plumbing and HVAC sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Ability to Commute:

- Guelph, ON N1L 1M5 (required)

Work Location: In person

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