Customer Advisor

2 weeks ago

Halifax, Canada Admiral Insurance Full time

**Customer Advisor (Hybrid - in office/at home working)**:

- **Location: Halifax Regional Municipality**:

- **Salary: $18.10/PH + Monthly Performance Bonus**:

- **Department: New Business**:

- **Start Date - April 8th, 2024**
- **This vacancy is intended for residents of the Halifax Regional Municipality**_

**Our Company**

A renowned insurance provider, Admiral has established itself as one of the most recognizable brands in the United Kingdom. With a diverse range of products, including car insurance, home insurance, loans, and more, we proudly serve over 6 million customers across the UK.

In 2007, Admiral launched its Canadian office in Halifax with a small group of 20 colleagues. Today, we employ over 400 dedicated individuals throughout Nova Scotia who support our UK customers with their home and motor insurance policies.

Since 2010, we’ve been consistently recognized as one of Canada's Great Places to Work. We’ve also been named as one of Nova Scotia's and Atlantic Canada's Top Employers every year since 2015.

In 2023, the Great Place to Work® Institute ranked Admiral as the 2nd Best Workplace in Canada.

**What You’ll Do - Working in New Business**

Our New Business department plays a crucial role in ensuring that our customers have an exceptional first experience with us. As the initial point of contact, we strive to provide efficient, high-quality service to every person we speak to.

You will handle inbound calls guiding customers through the buying process. Your role will involve informing them about our insurance products and related ancillary offerings, enabling them to customize their policy to meet their specific insurance needs.

The insurance sales job can be both challenging and competitive. However, the more you excel, the more lucrative the rewards become. Our incentive structure is designed to benefit motivated individuals who demonstrate sales prowess and exceptional customer service skills.

Our mission is simple: to provide excellent service and value for money to as many people as possible. We believe in going above and beyond to meet our customers' expectations and deliver an outstanding experience.

We are looking for individuals who are reliable and committed to achieving both individual and team goals. As "change champions," you must be adaptable in an ever-evolving environment. Your positive and resilient nature will help you overcome any challenge that comes your way.

We value enthusiastic learners who embrace feedback to grow in their role and achieve their goals. Confident in your sales abilities, you should be able to upsell multicar and multiproduct offerings.

Additionally, being computer-savvy is essential, as you must work simultaneously with multiple software and IT tools.

**No Previous Experience Required**

Don't worry if you don't have previous experience in insurance or call centres. We value potential, eagerness, ambition, and enthusiasm over prior experience in a similar role. We believe in investing in our employees and will provide you with the necessary training to succeed.

**Our Culture**

Our success is built on the foundation of a strong people-focused culture. Our purpose is simple: _to enrich the lives of _**Our People, Our Customers, and Our Community**_ _with unparalleled passion by doing what's right together._

We recognize that our employees are the driving force behind our achievements. That's why we invest significant effort in creating a happy and fulfilling work environment. We foster a culture that encourages challenge, embraces opportunity, and promotes career path development. We believe that work should be enjoyable, and fun is never frowned upon.

**Hybrid/SMART Working**

Our hybrid working or ‘SMART Working’ model is a flexible arrangement that combines in-office and at-home work into your working routines.

Training will be central to your success. The appropriate delivery method is essential to providing consistent and meaningful learning. Our in-office training schedule ensure you remain agile, collaborative, and connected while you learn the role.

Post-training, we will endeavour to accommodate a flexible SMART Working schedule wherever possible.

**Other Great Things to Know About Working with Us**
- **Performance-Based Incentives**: In addition to your base wage, we offer a monthly performance-based incentive program. Your earnings can increase based on your ability to achieve targets and deliver exceptional results. This means that the better you perform, the more lucrative the rewards.
- **Company Laptop and Equipment**: We understand the importance of having the right tools to excel in your role. That's why we provide a company laptop for you to work from home.
- **Work-Life Balance**: We value work-life balance and understand the importance of personal time. Our standard work week is 37.5 hours, with no shifts past 4pm. Additionally, weekend work is shared on rotation, ensuring you have time to recharge and

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