Barista/customer Service

2 weeks ago

Ottawa, Canada Les Moulins La Fayette Hintonburg Full time

The barista/all rounder is responsible for serving all baked goods and coffee products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffees, teas, breads, gourmet sandwiches and pastries. They fulfill any other duties the managers assigns and represents _Les Moulins La Fayette Hintonburg_ in a professional manner. We're looking for self starters who have experience in the industry and looking to commit for a minimum two years full-time. Staff receive extended health benefits after passing the mandatory probationary period.

**Product**:

- Ensures that all customers are educated on our products and services.
- Maintains the highest quality, consistent product standards.
- Follows all standard operating procedures as per training

**Service**:

- Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
- Verbally receives and calls back customer orders in a friendly manner.
- Reports all customer complaints to manager on duty.
- Responds proactively to prevent customer service situations.
- Accurately inputs orders into TouchBistro POS
- Accurately rings sales orders into cash register or POS terminal and counts back change to customers in a courteous and friendly manner.
- Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
- Answers customer questions regarding coffee blends, variety of available teas and optimum temperatures to serve each of them
- Sells and serves baked goods, sandwiches, salads and miscellaneous food items to customers.
- Maintains efficient, friendly service.

**Environment**:

- Restocks shelves when necessary.
- Routinely cleans the bar area, floor, windows and grinders, and takes out trash and washroom as per daily cleaning schedule
- Assists in the stock taking of weekly shipments.
- Reports potential safety hazards to the manager on duty.
- Reports all employee accidents to the manager on duty.
- Informs the manager on duty of any operational inconsistencies.

**Requirements, Qualifications & Physical Demands**:

- Maintains positive morale and professional attitude.
- Must be able to work overtime, as needed.
- Excellent verbal and written skills.
- Well-organized and detail-oriented.
- Regularly required to stand, walk, talk and hear.
- Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
- Regularly required to lift and/or move items up to 15 pounds.
- Regularly required to handle food and hot beverages
- 2+ years of experience as a server or barista

**Job Types**: Full-time, Part-time

Pay: From $16.55 per hour

Additional pay:

- Tips

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Work Location: In person

Expected start date: 2024-09-26

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