Guest Experience Coordinator
3 weeks ago
**About Us**
365x.ca is Halifax's largest Airbnb management company. We have roughly 100 spaces across the HRM and a staff of 15-20 that facilitates 100's of travellers every month.
Your role of a Guest Experience Coordinator will be managing the guest communication and dispatching requests to other departments.
**Responsibilities include (and are not limited to)**:
- Monitor incoming guest communication
- Respond to all inquiries in a polite and courteous manner
- Enter guest requests into our system
- Follow up on outstanding guest requests
- Respond to guest reviews
- Update descriptions for rental units as necessary
- Coordinate contractors
- Support Guest Experience Manager with administrative duties
**Our Values**:
- Fun (To be shared with every possible interaction)
- Autonomy (Own your decisions, be accountable)
- Go the Extra Mile (Do what it takes to create an incredible experience)
**Success in this role will be achieved by excellence in**:
- Ensuring happy guests
- Maintaining a high star rating
**Compensation**:
- $18 per hour
**Expected hours**:
- 16-22 hours per week
- Mon & Tue - 8 hours per day
- Wed to Fri - 2 hours per day
- Occasional coverage on weekends
**Requirements**:
- Fluent in English (writing, reading, comprehension)
This position will start immediately.
**Job Type**: Part-time
Part-time hours: 22 per week
**Salary**: $18.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
**Education**:
- Secondary School (required)
Expected start date: 2023-03-01
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