Summer Bike Camp Manager, Winnipeg
2 weeks ago
**Our Mission**
We inspire kids to believe in themselves.
**Who We Are**
We are a fast-growing leader in children's programming who offer high-quality bike and swim lessons across North America.
**Why you'll love worki**ng at Pedalheads**
- Gain leadership experience and growth opportunities that develop you for any future career
- Work with people in a fun, team environment where peer friendships often last a lifetime
- Work full-time or part-time hours, with the option of working throughout the year
- Inspire kids to believe in themselves and build confidence to last a lifetime. There is no feeling like it.
**Growth**
Pedalheads has 170+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.
**Culture**
Our people consistently attribute their love of working at Pedalheads to the culture and team. We're passionate about creating a supportive, energizing team environment with fun, friendly and driven people.
**Opportunity**
We are truly known for developing our people and teams to their highest potential in a way that builds skills and confidence for life. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.
**Purpose**
Learn how to operate at the highest standards of excellence through our industry
- leading programs, while doing work that has meaning. By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving.
**The Role**:
The Camp Manager role is diverse, with responsibilities in site operations, customer service, marketing, staffing and mentorship. This is an independent role where you will be responsible for the delivery of Pedalheads programs within the region and ensuring that all safety and quality standards are being met.
**Your Responsibilities**:
The Camp Manager will be based on-site at a Pedalheads site. You will also work collaboratively with others in the organization such as Operations, Marketing, Customer Care, Training and Human Resources.
**The term and hours for this contract will be as follows**:
**June to September - full-time 40 hours per week**
**Camp Operations**
- Overall, the site leader oversees all Pedalheads Bike programs at the site
- Acts as a mentor/coach to instructors at the assigned camp
- Responsible for answering site phone for parents to reach kids in Bike program
- Responsible for the overall supervision of all kids during bike camp times
- Overseeing the set up and take down the camp equipment and ensuring this is done properly
- Signing in kids/parents and making class switches
- Organize indoor games/activities related to sport when in inclement weather conditions (many activities can be done indoors, where there is space)
- Liaises with the staff and management at the facilities where the camp is located
- Communicates and regularly updates the Regional Manager and/or the Site Support team
**Marketing**
- Participates in marketing activities and promotional events as requested by the marketing department
- Leads on-site marketing initiatives such as re-registration campaigns
- Interacts with other child-focused organizations and businesses to develop beneficial relationships
- Supports corporate activities that drive business success and value for the customer
**Customer Service**
- Responds to customer complaints in a timely and professional manner, always aiming to provide solutions that ensure resolution
- Always willing to go the extra mile to engage customers and provide an excellent customer experience
- Proactively engages with parents and children on-site
**Skills, Knowledge and Experience**:
- A minimum of 2 year's management or supervisory experience
- Experience with children's programs/summer camps or in coaching, teaching, or instructing, an asset
- Supervisory and/or hiring experience, especially with ages 15-25
- This can be a physically demanding position - should be able to lift a minimum of 25 lbs and be able to support a child on a bike
- Previous experience with high volume staff recruitment an asset
- Must have a valid driver's license and be able to travel to areas of responsibility
- Knowledge and understanding of the city and communities of their region
- Occasional travel and work after hours and/or weekends required, particularly during camp season (June - August)
- Criminal record check required
**APPLICATION PROCESS**
- Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many
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