Luxury Retail Sales Specialist

4 months ago

Vancouver, Canada Hudson Group Full time

$300 HIRING BONUS FOR JOINING OUR TEAM

Grow With Us

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

World Duty Free, our specialty duty-free stores located across the International and US Terminals at Vancouver International Airport (YVR), we are Vancouver's largest beauty department and boast a liquor selection unmatched by any other airport in the world. WDF stores bring you the latest luxury brand items at value prices our unparalleled selection of premium local and global brands range from everyday cosmetics and confectionery to fine wine and local food, fragrances, rare whiskies, authentic Canadian souvenirs and high-end fashion.

What We Will Offer You:

- A competitive rate of pay of $17.30 per hour
- A 20% off Hudson Employee Discount
- A 50% off Hudson Food & Beverage Discount
- Parking reimbursement.
- Free Shuttle Services (YVR Employee Commuter Program)
- $300 Hiring Bonus for joining our team. (Hiring Bonuses are taxable income and will be paid out in two increments: the first payment is provided after successful completion of 30 days and the second, final payment is provided upon completion of 90 days. Employees must be active at the time of each payment).

This Specialty Sales Associate Job Is For You, If You Would Enjoy:

- Helping others, understanding a customer's needs, and in turn provide an amazing customer service experience while having fun doing it
- Working at Vancouver International Airport

Your Team is counting on you as a Specialty Sales Associate to:

- Work any day of the week, including weekends and holidays
- Work any of the following shifts:

- Any shift within the hours of 4 am and 12 noon
- Any shift within the hours of 8 am and 4:30 pm
- Any shift within the hours of 4 pm and 2 am
- Work a full-time schedule
- Work in one of our Duty Free stores (International or Transborder)

Specialty Sales Associate Key Accountabilities:

- Provide timely, welcoming, personal, professional, and consistent service to all customers that exceeds their expectations
- Act as ambassadors ensuring that all customers have a pleasant shopping experience at Hermes, Bottega Veneta, Cartier, Omega, Burberry, Montblanc and many more luxury brands
- Assist customers with product/services selection and information
- Know individual and store sales targets for every working shift
- Maintain high energy and professional manner at all times
- Service multiple customers using outstanding customer service standards
- Responsible for name capture and customer relationship and after sales service
- Manage transactions at the cash register with accuracy and efficiency
- Communicate product knowledge to customers
- Participate and contribute in daily briefings, staff meetings
- Maintain the store, store organization, and visual display and store sets
- Keep inventory organization and integrity in transactions while displaying all current merchandise at all times
- Process product shipments and transfers
- Participate in and complete any product knowledge training
- Complete the Dufry +1 and Out in Front associate training certification program
- Assist in onboarding and training of new associates

Required Qualifications:

- Comply with company dress code
- Exhibit passion and pride in every area of responsibility
- Ability to lift at least 40lbs/ 20kg
- Execute 6 Customer Service Standards at all times
- Minimum 1 year of retail experience in high-end fashion retail
- High School Diploma or equivalent

Some of our Company-Offered Benefits & Perks Include:

- Health & Well Being: Medical/Dental/Vision Insurance
- Paid Time Off
- Various Personal and Parental Leave Programs
- Retirement Programs & Matching Employee Contributions: 401K & RRSP
- 20% off Hudson Employee Discount
- Employee Recognition & Anniversary Programs
- Training, Development, and Growth Opportunities
- Tuition Assistance & Scholarship Programs

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and u

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