Manager, Data Governance and Quality

6 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**

Manulife’s Global Data Governance team is growing and expanding its mandate. We are looking for an experienced professional to help shape the growing function and drive adoption of our data governance and data quality framework, standard methodologies and supporting technologies across the enterprise.

**Responsibilities**
- **Support the deployment of data governance agenda globally **to accelerate trust and utilization of data
- **Collaborate to continuously refine global data quality framework **; drive adoption of the framework by developing playbooks, accelerators and training the appropriate partners in data quality concepts
- **Support leaders in data governance roles **across the organization to improve their data literacy and familiarity with the data governance and data quality practices
- Engage with partners at various levels of the organization to guide them in **identification of critical data elements **and **setting-up metrics **linking data quality to business value
- **Conduct hands on data analysis to address high-priority data quality issues **from issue identification through root cause analysis to issue resolution
- **Implement global data governance metrics and oversight mechanisms **to ensure delivery of target outcomes through the Data Governance program
- **Serve as a liaison **between the Global Data Governance team and our Segment Data offices, Data Owners and Control Partners (Information Risk Management, Compliance, Privacy, Legal) to ensure that data quality requirements are defined, captured, and communicated

**How will you create impact?**
You will work with our technology and business partners to unlock the value of data through improved accuracy and trust. This will help Manulife achieve its strategic ambition of becoming a digital customer leader. It will also enable efficiency and speed in generating insights with data.

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes
- You thrive in teams and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- 5+ years of data governance and data management related experience in a large multinational organization
- A college/university degree in computer science, engineering or another technology or quantitative field
- Experience operating in a sophisticated, large-scale organization; financial and insurance industry experience preferred
- Strong communicator, able to effectively target communications to both technology and business audiences
- Mastery of data governance concepts and technologies. Hands-on experience using one or more leading data quality software and data visualization products at scale
- Familiarity with foundational data architecture concepts and Cloud technology is a plus
- Strong problem-solver, able to facilitate teams united by a common goal in a matrixed organizational structure
- Practical experience with data wrangling, analytics, dashboard design. Knowledge and experience of AI/ML technologies and approaches is a plus
- An aspiring leader with a passion, drive, curiosity, and motivation to navigate across a global matrixed organization

**What can we offer you?**
- A competitive salary and benefits packages
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
- A focus on growing your career path with us
- Flexible work policies and strong work-life balance Professional development and leadership opportunities

**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career
- **Continuous innovation**: We invite you to help redefine the future of financial services
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives
- **Championing Corporate Citizenship**:We build a business that benefits all stakeholders and has a positive social and environmental impact

LI-Hybrid

**About Manulife and John Hancock**

M

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