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Junior IT Support Analyst

3 months ago

ChathamKent, Canada TransForm Shared Service Organization Full time

**JUNIOR SUPPORT ANALYST**

***:
**WHAT YOU’LL DO**:

- Responds and manages service tickets, following the incident management process as defined in the tech support dashboards.
- Records, tracks and documents progress on incidents in the Transform service management tool (Cherwell) and ensures proper actions are taken through to final resolution.
- Ensures customer is aware of the state of the incident through effective communications using Cherwell.
- Some mobile device support (phones, tablets, portable devices) depending on work assignment
- E-waste recycling duties includes separating and documenting unwanted PC related parts and equipment as part of the evergreen (Greentec) program.
- Ensures all work areas meet housekeeping standards and are free from all safety hazards.
- Escalates un-resolvable issues to the Support Analyst team or designated Senior Support Analyst.
- Works cooperatively with other support analysts, senior support analysts, and the tech support manager to resolve escalations and manage priorities.
- Required to perform other duties as assigned by the Manager or Director of the IT department.

**MUST- HAVES**:

- In pursuit of Post-Secondary diploma or degree in Information Technology, Computer Science or related field.
- Excellent knowledge of Microsoft office programs: Outlook, Word, Excel.
- Experience working in a healthcare or business environment an asset.
- Customer service experience working with members of the public.
- Experience in an office environment an asset.

**OTHER CONDITIONS**:

- Minimal exposure to disagreeable conditions typical of an office position: exposed to stress and pressure associated with multiple priorities and deadlines
- Must be able to travel within the Southwestern Ontario area, when required
- Must be able to work evenings and weekends, when required

**ABOUT US**:
TransForm Shared Service Organization, a non-profit, unique, innovative, results-driven organization founded by hospitals in the Erie St. Clair region. Our services include: information technology and information management support, sourcing and contract management, purchasing and logistics services, as well as project management. Our Mission is to deliver exceptional service and create new innovative ways to support the health system by enhancing value and improving patient outcomes. If you are service oriented, dedicated to exceeding performance expectations and interested in reaching your full potential, TransForm is for you We welcome and appreciate your interest in our organization. Want to know more about TransForm? Visit our website

**HOW TO APPLY**:
We thank all applicants for their interest. Only those selected for an interview will be contacted.

**STAY CONNECTED TO US**:
Follow us on LinkedIn, Facebook, Indeed and Twitter for the latest job postings and news

**Job Types**: Full-time, Fixed term contract
Contract length: 8 weeks

**Benefits**:

- Company pension
- Employee assistance program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-05-07