Service Technician and Warehouse Associate

2 weeks ago

Edmonton, Canada Chateau Lighting Full time

**WHO WE ARE**

At Chateau Lighting, we pride ourselves on being Edmonton's leading lighting, furniture, and home décor showroom. Our focus is to provide exceptional customer service to all our clients from start to finish.

**JOB DESCRIPTION**

Reporting to the Manager of the department, the Service Technician and Warehouse Associate will play a crucial role in our operations by ensuring the smooth functioning of our warehouse and providing technical support for our customers. This dual-role position requires a blend of hands-on warehouse management skills and technical expertise in light fixtures. You will be working out of our westend warehouse location.

**Key Responsibilities**:
**Warehouse Tasks**:

- Receive, unload, and store incoming inventory items.
- Ensure accurate and timely picking, packing, and shipping of orders.
- Maintain inventory accuracy through regular cycle counts and audits.
- Organize and maintain the warehouse space to optimize efficiency and safety.
- Operate forklift and other warehouse equipment safely and efficiently.

**Technical Service**:

- Provide technical assistance to customers regarding our products, including installation guidance, troubleshooting, and maintenance tips.
- Perform on-site visits for installations and technical inspections as needed in customer homes or Chateau Lighting showroom.
- Collaborate with sales team to resolve technical issues and ensure customer satisfaction.

**General Responsibilities**:

- Adhere to safety protocols and procedures to maintain a safe working environment.
- Assist in other areas of the business as needed, such as customer pickups, deliveries, and occasional off-site support as directed by the manager.

**Qualifications**:

- 1+ years experience as a service technician.
- 1+ years experience of working in warehouse settings.
- High school diploma or equivalent; technical or vocational training in electrical systems or a related field is preferred but not required.
- Construction Safety Training System (CSTS 2020) is required to perform work on construction sites.
- 3-year driver’s abstract to show clear driving history

**Experience**:

- Strong customer service experience and communication.
- Proven experience in warehouse operations, including shipping, receiving, and inventory management.
- Strong technical aptitude and hands-on experience with lighting systems or electrical installations.
- Forklift experience and operating warehouse equipment is an asset.
- Excellent communication skills with the ability to interact effectively with customers and team members.
- Detail-oriented with strong organizational and problem-solving abilities.

**Hours and Benefits**
- Monday to Friday, 8-hour shift.
- 2 weeks vacation after 3-month probationary period.
- Health and dental plans available after 1 year of continuous employment.
- Staff discounts on our products.
- Annual company holiday dinner and periodical company staff outings.

Pay: $17.00-$21.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Warehouse: 1 year (preferred)
- service technician: 1 year (preferred)

Licence/Certification:

- Class 5 Licence (preferred)

Work Location: In person

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