Poker Houseman

**Title**

Houseman/Housewoman

**Reports To**:
Games Manager

**Summary**:
The Houseman/Housewoman is an essential member of the front line team, contributing to customer service excellence. This individual is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. The Houseman/Housewoman will respond to guest’s inquiries and problems in person and respond to incoming calls.

**Core Competencies**:

- Customer Service
- Team Work
- Communication
- Interpersonal Awareness

**Job Duties**:

- Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules.
- Answer Phones.
- Open and close games as required.
- Deal with guests’ inquiries
- Organize and deal with the Dealers
- Maintain Paper work.
- Bad Beat
- Cashier
- Tracking table opening and closing.
- Scheduling
- Complete all money transactions.
- Balance float