IT System

**POSITION SCOPE**:
The Administrator - IT Systems & Network is responsible for the administration, maintenance, configuring, monitoring and troubleshooting all corporate IT infrastructure related systems, network and security. This role works closely with the Helpdesk support team members of the IT Team in providing support, training and guidance as required and is responsible for ensuring the optimal system and network uptime and performance.

**KEY ACCOUNTABILITIES**:

- Supporting corporate IT infrastructure, including, but not limit to, WAN, LAN, VPN, internet connectivity, IP security cameras, access card system, wired/wireless connectivity, servers, storage and virtualization technology (VMware ESX/ESXi, Microsoft Hyper-V)
- Proactively monitor the health of network, storage and servers to ensure the maximum uptime and optimal performance for Wired LAN / Wireless LAN / WAN / VPN / Servers / Storage / NVR
- Work as part of the IT Helpdesk support team in providing support
- Attending to user requests when required to ensure an appropriate level of internal customer service is achieved
- Set up and manages laptops, desktops, servers, firewall boxes, routers, switches, wireless LAN controller and access points, ensure maximum uptime including Windows & MacBook (Apple)
- Work with the cybersecurity team to identify the potential cybersecurity risks and vulnerabilities, research, suggest and implement the most cost -effective protection measures
- Providing support for the backup, disaster recovery, hardware maintenance and lifecycle planning for the software, hardware and networking assets
- Managing network cabling installations and vendors
- Ensures all supported software programs are maintained and utilized properly
- Keep up-to-date knowledge in industry trends and best practices. Provide training to other team members
- Reasonable availability during off-hours (including weekends) for new system implementation/update/upgrade, server and network maintenance
- Performs other duties as assigned

**This position also includes**:

- Demonstrated experience and ability working with complex information that involve unrelated processes and methods using different variations in daily routine
- Demonstrated accountability for quality, accuracy and adherence to work instructions with discretion required when exercising duties within pre-determined limits and procedures
- Demonstrated capability to work with mínimal direction regarding routine work that has vague or no affiliated process instructions as well as working to resolve complicated issues
- Demonstrated understanding that work contributions have some influence beyond the immediate department and as such duties are executed with care accuracy and compliance to instructions
- Demonstrated ability to proactively come up with creative/innovative solutions and generate new ideas as nature of work requires a moderate degree of creativity/innovation in carrying out duties.
- Demonstrated ability to work collaboratively with other departments as interactions are generally with peers within the work area
- Capable of interacting with internal and/or external customers, providing them with correct information, straightforward support and common courtesy
- Understanding that work efforts may have a minor impact on the employer brand and public reputation and as such ensure that behavior and communications shall be always professional and accurate

**QUALIFICATIONS**:

- Post-Secondary Degree in an Information Technology related discipline required
- A minimum of 5 years of relevant experience required with advanced level of expertise in computer systems, networking and cybersecurity required
- Experience troubleshooting network, server, storage, backups, firewall, router, switch configuration and virtualization platform is required
- VMware vSphere, vCenter, vSAN, ESX/ESXi configuration, administration and optimization required
- Demonstrated ability to manage multiple priorities, ensuring deadlines are met on time and on budget
- Self-motivated and directed, with keen attention to detail
- Excellent communication and interpersonal skills with the demonstrated ability to work collaboratively with others of all levels within the organization
- Demonstrated experience and ability working with complex information as related to analysis, problem solving and reasoning to provide substantial opportunity for planning and intellectual challenge
- Understanding of project management an asset

**WORKING CONDITIONS**:

- All work is performed in a standard office environment with limited exposure to adverse conditions or health and safety risks
- Position requires moderate level of sustained visual attention, moderate manual dexterity on a regular basis with sitting at length.
- Occasionally working at heights for installing and maintaining network infrastructure is required and proper safety procedure must be followed when working at height
- Work requires the ability to