Department Manager, Produce

3 weeks ago

Quebec City, Canada Northern NorthMart Full time

The Department Manager, Produce is accountable for the successful day-to-day operation of the produce department. This includes the implementation of company standards, the management of company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive customer relationships.

**More than just a retail job.**
**Start your next adventure.**

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail team

**Northern/NorthMart offers rewarding experiences and unique opportunities for growth.**
- Competitive salaries
- Comprehensive benefits package
- Allowances for both food and accommodation
- Paid training

**Your Responsibilities**
**Provide excellent customer service by delivering on the Value Offer.**
- Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
- Monitor and adjust customer service levels as needed

Deal with customer complaints and requests quickly and effectively
- Address and respond to all customer inquiries
- Ensure an enjoyable shopping experience for customers
- Schedule staff to maximize customer service and fulfill business needs

**Manage the Produce Department to maximize sales and profits.**
- Ensure that the Produce Departments is ready for business, stocked and maintained through out the day.
- Ensure that product is ordered according to planned timelines and criteria
- Fully support and participate in all advertising campaigns and P.O.P strategies as directed through Procurement and Marketing
- Ensure that seasonal and promotional merchandising is planned and executed to maximize sales, profits and create customer excitement
- Ensure produce displays are per marketing directions
- Complete business segment inventories as required
- Monitor gross profit; investigate and rectify variances
- Monitor and control inventory levels by ordering product weekly; minimize over/under stocks, maximize in-stocks to develop sales, inventory turns and return on investment
- Monitor inventory levels and shrink reduction; rotate stock to guarantee freshness

**Ensure that the daily operating disciplines, as described in the Produce Manual are consistently met.**
- Adhere to the department cleaning schedule and to all approved cleaning/ sanitation techniques.
- Responsible for crisping, trimming, wrapping and displaying produce in merchandise cases and on produce tables.
- Ensure that product preparation areas, merchandise cases, tables and equipment are clean, safe and sanitary.
- Ensure that product is correctly received, inspected, cleaned, dated, priced, stored and rotated upon receipt (FIFO)
- Ensure that product is packaged according to company standards
- Maintain equipment as directed by the manufacturer and Facility Maintenance.
- Ensure equipment is calibrated and working properly.
- Maintain 52 week file and records

**Support, train and develop staff so that staff provides outstanding customer service, and are familiar with the correct handling and preparation of products.**
- Through on-going communication keep staff abreast of key activities
- Manage staff schedules in order to meet customer and business needs
- Supervise, coach and develop employees
- Work with supervisors to recruit, train, lead and develop produce employees

**Skills and Qualifications**
We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.
- A minimum of two years of experience in a high-volume grocery/retail environment
- Strong customer service skills.
- Record of bottom line and sales results in previous roles.
- Ability to interpret a variety of instructions both verbally and orally.
- Computer knowledge of Excel and Outlook.
- Strong knowledge of grocery operating principles.
- Exceptional analytical, problem solving and decision making skills with a high attention to detail
- Proven organizational, planning and prioritizing skills
- Excellent written and verbal communication, interpersonal skills and superior customer service skills
- Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
- Demonstrates a perso

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