Retail Sales Representative

5 months ago

Etobicoke, Canada Purolator Full time

It’s not a package. It’s a promise® We are one of Canada’s largest courier and freight networks. With over 175 operations facilities, 100+ Purolator Shipping Centres and 1,200+ Authorized Shipping Agents across Canada and 30+ offices in the U.S., we are able to deliver more for our customers from coast to coast, every day.

We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers’ promises. Don’t miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

**Job Details**:
**Location: 325 Humber College Blvd**

**Scheduled Shift: Monday - Friday 8:45AM - 4:15PM**

**Working Hours: 37.5 Hours**

**Customer Service Orientation**
- Serving our customers in the most efficient and courteous manner on the telephone and in person
- Up-selling and cross selling Corporate Products and Services
- Handling customer complaints and inquiries** Problem Solving**
- Working to resolve problem shipments
- Working to resolve equipment and technology challenges
- Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service** Relationship Building**
- Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
- Building a positive relationship with customers
- Building a positive relationship with key contacts - Vendors, building tenants, etc.** Technology**
- Assisting customers with shipping details and account challenges
- Loading, scanning, logging and calling resolution freight
- Cash reconciliation including deposits, key control** Communication**
- Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
- Listening to customers and key partners
- Communicating to customers and key partners in a positive manner** Personal Responsibility and Accountability**
- Compliance to all Corporate Polices and Procedures (including uniforms)
- Adhering to all Safety Standards
- Being on time/attendance
- Living the Purolator Values
- Representing the Purolator Values to Customers and key partners and, other duties as assigned by management** Key Areas of Focus**
- Customer service orientation
- Ability to problem solve
- Excellent in relationship building
- Experience and adaptation to using technology
- Excellent communication skills
- Takes personal responsibility and accountability for actions and situations
- 3-12 Months Customer Service Experience preferred
- 3-12 Months Retail Experience preferred
- 3-12 Months using technology/ POS system Experience preferred
- Ability to lift 70lbs./stand for 3 hour intervals
- Professional communication skills: oral communication (telephone and in person);
- Written communication; and listening skills
- Proven track record of personal responsibility and accountability
- including attendance, uniform compliance and attention to detail
- Experience working in a team environment and independently an asset
- Experience working in an environment with safety standards an asset

**POSTING DETAILS**
**Location**: 576 - NHO
**Working Conditions**: Retail Center Environment

Posting Number: 62671

**Reports to**: Regional Retail Manager- Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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