Rebate Specialist

_**Company Overview**:_

**Provincial Smart Home Services**, one of Canada's fastest-growing companies, provides residential homeowners with cutting-edge Smart Home and HVAC products, along with 24/7 equipment protection.

As a Rebate Specialist you will play a vital role in ensuring the smooth processing of rebate requests and delivering exceptional service to our customers. Your responsibilities will include scheduling appointments, dispatching jobs to auditors, and collecting payments after audits.

**Key Responsibilities**:
**Schedule Appointments**: Efficiently schedule appointments for customers according to the availability of auditors' schedules.

**Job Dispatch**:Ensure accurate and timely dispatch of jobs to the appropriate auditors, providing all necessary information for a successful audit.

**Payment Collection**: Collect payments from customers after the completion of audits, ensuring accuracy and adherence to company policies.

**Customer Communication**: Maintain clear and effective communication with customers regarding appointment scheduling, job status, and payment procedures.

**Documentation**:Maintain accurate records of appointments, job assignments, and payment transactions.

**Issue Resolution**:Address customer inquiries and concerns professionally and promptly, working to resolve issues to the satisfaction of the customer and the company.

**Compliance**:Adhere to company policies, procedures, and guidelines to ensure efficient and compliant operations within the rebate department.

**Qualifications**:
High school diploma or equivalent; additional education or relevant certifications are a plus.

Previous customer service experience is preferred.

Strong organizational and time-management skills.

Excellent communication and interpersonal abilities.

Attention to detail and accuracy in handling financial transactions.

Ability to work effectively in a team and handle a fast-paced work environment.

**Why Join PSHS**:
Competitive hourly wage.

Full-time, on-site position with regular hours.

Opportunities for professional growth and development.

A positive and collaborative work environment.

**Salary**: $21.00 per hour

**Benefits**:

- Company events
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON M8X 1Y9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you looking to get started ASAP?

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (required)
- Customer service: 3 years (required)

Work Location: In person

Application deadline: 2023-09-18