Claims Operations Assistant

3 months ago


Toronto, Canada Burns & Wilcox Canada Full time

:
**Responsibilities**:

- The responsibilities of the role include, but are not limited to:

- Provide prompt, efficient written communication within strict timelines
- Efficient communication with several stakeholder groups, including claims personnel, company representatives, independent adjusters, and attorneys
- Contribute to the capture of critical data and to the development of analytical reports to our clients
- Produce monthly and quarterly KPI reports for the Associate Director of Claims and the Associate Vice President, utilizing an array of Excel formulas and functions and working within our claims database
- Provide organizational support for data entry related tasks
- Coordinate claims audit file set ups
- Produce audit related action item reports and notes
- Provide monthly bordereaux reports for claims data
- Assist on ad hoc requests for claims manager and operations, e.g. data reconciliation
- Communicate with claims assistants, examiners, and manager to identify areas of opportunity for improving efficiency, products, and services
- Become familiar with underwriting terminology to effectively coordinate with underwriting teams and discuss certain metrics

Qualifications:

- Three to 1-2 years of claims experience preferred
- Bachelor’s degree in Business or Insurance preferred or equivalent combination of education and experience
- CIP or actively working towards CIP designation preferred
- Proficient in Microsoft Office and performance management software
- Excellent Oral and written communication skills; ability to interpret documents, reports, manuals, and correspondence
- Excellent customer service/relationship building skills
- Ability to accurately handle a full case load in a fast paced environment

About Our Company:
Kaufman Claims is a subsidiary of the H.W. Kaufman Group. Our family of companies comprises a vast network of over 50 offices across the globe. From brokerage, underwriting, premium financing and real estate to claims and loss control, together we are shaping the future of insurance.

**Our Commitment**:



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