System Administrator Messaging

2 weeks ago

Burnaby, Canada PHSA Full time

**System Administrator Messaging**

***

Facilities Subsector

1795 Willingdon Ave, Burnaby, BC V5C 6E3

**What you’ll do**

***
- Conducts feasibility studies for computerization by performing tasks such as determining user department requirements, examining and identifying problems with existing systems and recommending modifications to and/or new systems. Provides details of estimated implementation costs including associated staffing requirements.
- Develops specifications for complex systems such as integrated systems which impact several functional areas within a facility by performing tasks such as:
o Gathering detailed information from user departments.

o Developing and documenting systems and procedures by designing forms, preparing flow charts and detailing hardware and software specifications.

o Preparing detailed implementation plans.
- Maintains operating systems by performing tasks such as analyzing current systems and recommending adjustments and /or new systems to improve operating activities. Develops instructional material for operating systems and operations staff.
- Performs a variety of duties related to messaging by performing tasks such as configuring, optimizing and maintaining Microsoft Exchange servers.
- Performs performance monitoring/reporting and capacity planning/reporting as related to the Exchange servers and database by performing tasks such as running vendor supplied utilities to observe and record performance and utilization statistics.
- Provides technical troubleshooting and support for the Microsoft Exchange environment as well as a variety of server infrastructures and operating systems by performing tasks such as standardized building, scheduled changes, tuning and maintenance, analyzing and diagnosing programs and formulating solutions. Identifies unresolved issues and escalates to the Manager, following established problem management and change management processes. Implements solutions that promote the integration of technologies based on industry standards, and are compatible with PHSA’s network environment and standards.
- Implements Microsoft Exchange system upgrades and system tuning to ensure maximum performance, security and stability of servers including capacity planning such as storage, processor and memory bandwidth for current and anticipated loads in response to policy/client requirements or technology related to server systems by performing tasks such as completing system usage analysis, forecasting and new technologies assessment and implementation.
- Develops technical support procedures, for areas such as server hardware and software installation and testing by performing tasks such as following industry best practices on hardware and software configurations.
- Develops and maintains system documentation by performing tasks such as the online creation of standardized documentation which describes in detail the server configuration and image standards used, as well as the creation and maintenance of server hardware and software installation instructions.
- Develops and maintains documentation of items such as communication plans, scheduled downtime plans and emergency recovery procedures (ERP) by performing tasks such as creating and distributing IM/IT Exchange server related communications, organizing and implementing scheduled downtime events, and performing walk through testing of existing ERP’s.
- Performs a variety of duties related to disaster recover planning by performing tasks such as developing, documenting and testing PHSA infrastructure and Exchange server emergency recovery plans (ERP).
- Performs a variety of duties related to database monitoring by performing tasks such as configuring and monitoring utilities such as Microsoft Operation Manager and Hewlett-Packard Insight Manager.
- Performs a variety duties related to rapid deployment processes by performing tasks such as developing and maintaining standardized server imaging and deployment processes.
- Performs a variety of duties related to Microsoft Windows NT/2000/2003 such as configuring and maintaining active directory group policies, Domain Name Service (DNS) and Dynamic Host Configuration Protocol (DHCP) administration.
- Performs a variety of duties related to the implementation of security policies, procedures and peripherals (Anti-Virus) by performing tasks such as security audits, security best practices for Exchange server hardening.
- Monitors and responds to 2nd level Help Desk calls or Install team requests by performing tasks such as reviewing, resolving and closing, problem tickets in the Helpdesk ticketing system.
- Performs other related duties as assigned.

**What you bring**

**Qualifications**:

- Graduation from a recognized degree or diploma program in Computer Science, three years’ recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge
- Commitment to upholding the shared responsibility of

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