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Mac Cosmetics

4 months ago

Ottawa, Canada Estée Lauder Companies Full time

**MAC Cosmetics at Hudson's Bay Bayshore is hiring a part-time Makeup Artist**

The Artist is responsible for the superior service ambassadorship expected from all employees. They uphold the friendly, welcoming image of the brand and showcase products, artistry and culture of the company to the customer. Their primary responsibility is to achieve optimal performance and uphold the expectation of the Joy Journey service model and the 5 Non-Negotiables of service behaviors. They are expected to deliver sales expectations through customer service and co-creating with the customer to provide personalized artistry/product solutions for their needs. They are responsible for building their personal business and clientele, inspiring loyalty to the brand for the Customer and driving repeat business through sales and services.

Position Responsibilities
- Self-starter, able to work independently and as part of a team and must have good time management skills
- Excellent communication skills to be performed daily
- Greet customers with name immediately upon customer’s arrival, to begin engaging and thoughtful connection
- Build trust and rapport with customers through open-ended questions and authentic curiosity in their needs, with effective verbal interaction and validation
- Sample products as applicable to drive loyalty and repeat business
- Ability to serve multiple customers at peak times, without compromising their experience
- Ability to build a long-term relationship with the customer ultimately leading to retention and loyalty
- Leverage clienteling/Customer Relationship Management (CRM) tools to capture customer profile and utilize client “book” every day to connect with customers for outreach, replenishment and to drive sales
- Own and achieve individual sales goals and contribute to team sales goals
- Stay current on beauty industry trends and competitive landscape (specifically via social media) to validate customers’ interests and purchases, better personalize recommendations to their needs

**Qualifications**
- While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
- All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

**Job Types**: Part-time, Fixed term contract
Contract length: 8 months

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)