Banquet Captain

Owned and operated by Shannex, The Glenerin Inn & Spa creates a memorable experience for its guests in the grandeur of its history and heritage by providing a distinctive level of hospitality from its caring and gracious staff. A place to relax and recharge, the casual elegance of the Inn is here for guests to celebrate all the precious moments in life with family and friends.

We are searching for a Banquet Captain/ Maître d' to join our Glenerin Inn and Spa team based in Mississauga, Ontario

Meaningful Benefits

**Approximate hourly wage**: $20.50
Comprehensive health and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
Access to virtual healthcare 24/7 for FREE through the group health benefit plan
RRSP program (5% employer matching)
Vacation accrual (begins immediately) and travel insurance
Free onsite parking
Access to thousands of vendors offering perks and discounts through our WorkPerks program
Access to continuing education and training through Shannex’s Centre of Excellence
Opportunities to be part of sector innovation and continuous improvement initiatives
Recognition and Rewards for service excellence and safety

About the Opportunity

Oversee events.
Set-up and breakdown all function rooms with team members.
Function as the contact person for the guests in the absence of manager oversight to review timeline of service, event menu, event details, floor plans, special requests, etc.
Hold pre-shift briefing to review BEOs and expected service standards.
Coordinate guest experience with the kitchen team.
Conduct pre-function briefings with banquet servers and review all information pertinent to setup and service of function.
Inspect employee grooming and uniforms, rectify any deficiencies
Assist with the completion of all paperwork and closing duties in accordance with departmental standards.
Review status of assignments and any follow-up action with the Executive Chef and/or oncoming team members.
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to the Executive Chef and Facility Maintenance Manager immediately.
Attending all scheduled team member meetings and bringing suggestions for improvement.
Performs other related duties as required

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
Hotel experience in banquets overseeing weddings, social and corporate events
Must be available and willing to work most weekends (am/mid/pm shifts) and holidays including Mother’s Day, Father’s Day, Valentines’ Day, Thanksgiving, Christmas, and New Year’s Day/Eve.
High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, memos and to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and team members.
Knowledge of food and wine.
Familiar with POS systems (Silverware)
Good working knowledge of MS Word, Excel, accounting software

About Us

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

Only those selected for an interview will be contacted.